Contact the team
Cross CX
And control your customer interactions with our solutions
Customer interaction analysis is central to many business challenges (conversion, brand awareness, customer loyalty, etc.). Cross CX helps Cross CX understand and improve your customer contacts by phone, email, text message, social media, and more.
“To date, the platform has generated a 20% time saving, which is expected to increase once managers are fully proficient. Supervisors' time is now dedicated to workshops, processing requests, and focusing on service quality and attitude.”
Testimonials
“I confirm my complete satisfaction with using CROSS-CX and all the features it offers. We appreciate the intuitive nature of programming statistical reports, as well as the quality module.”
Testimonials
“Cross-CX has become our primary tool for evaluating speech quality, allowing us to centralize and archive collected data in the form of pre-established and customizable reports, which can then be accurately presented to the relevant teams.”
Testimonials
“We had the opportunity to appreciate the richness and simplicity of the tool: we can sample calls, easily associate our listening grids with them, and the Speech Analytics module Speech Analytics very powerful.”
Testimonials
