Contact the team
Cross CX
And control your customer interactions with our solutions
Customer interaction analysis is central to many business challenges (conversion, brand awareness, customer loyalty, etc.). Cross CX helps Cross CX understand and improve your customer contacts by phone, email, text message, social media, and more.
The platform for leaders in customer interaction
Your first questions
Cross CX a French platform specializing in Quality Monitoring and Speech Analytics. It enables contact centers and customer service departments to automatically analyze conversations (voice, chat, emails, etc.) and feedback from customers and employees in order to assess quality, understand customer perceptions, and improve the overall experience. Cross CX artificial intelligence, semantic analysis, customer feedback, agent training, and action automation.
Read moreCross CX for companies with a structured customer service department or contact center, regardless of their sector. It is used by major players in banking, telecommunications, media, retail, and insurance. Whether you are a quality manager, customer experience director, or operations supervisor, Cross CX the tools to track, understand, and improve every customer interaction.
Read moreCross CX companies improve customer relations and team performance. The solution detects friction points in exchanges, measures compliance, analyzes emotions (sentiment analysis), centralizes customer feedback (Voice of the Customer), and automatically triggers corrective or training actions. It is a key tool for managing the customer experience on a large scale.
Read moreCross CX far beyond standard contact center tools. Unlike simple recording modules or basic scoring/tagging features built into call center engagement or telephony solutions, Cross CX a comprehensive omnichannel analytics solution, AI trained on real-world cases, Digital/CRM/telephony connectors to cover all your CX tools and channels, and a “complete CX platform” approach with an integrated training module, dashboards, alerts, and automated action plans. The configuration capabilities for your manual or automated QM grids are far more advanced, and platform administrators have significantly greater autonomy. Furthermore, a vendor for whom this is their core business typically has a more robust and sustainable roadmap.
Read moreYes, Cross CX fully GDPR. Data is hosted in France or on-premise needed, and the solution includes features for anonymization, access rights management, and retention period control. It meets the strictest security standards, which are essential for sensitive customer relationship data.
Read more