The platform at
closes the loop
between signal and action.
CrossCX the signals that matter, triggers the right actions, and measures their impact— quality monitoring, speech analytics, orchestration, and training all in one tool, independent of your CCaaS.
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A platform that measures—
—and takes action.
Most CX tools generate reports. CrossCX actions—and provides proof of them.
Independent of your CCaaS
CrossCX with your phone system, bots, and CRM without being tied to a specific vendor. Switch infrastructure without losing your data or quality processes.
See connectorsClosed-loop Insight Action
Signal detection → corrective action triggered → LMS training → execution tracking. All in a single tool, without having to switch between dashboards.
View corrective actionsEvidence-first backed by evidence
Every evaluation and every action triggered includes its own evidence: interaction logs, scores, and timestamps. Comprehensive audit, guaranteed compliance.
See Quality MonitoringComplete autonomy in administration
Quality grids, connectors, reports, access, and permissions—your administrators can configure all of these independently, without relying on CrossCX or your IT department. And soon, they’ll be able to do so simply by asking in natural language.
View Admin Tools
s Modules and Features
CrossCX modules CrossCX complementary and can be purchased separately
Quality Monitoring software
Quality Monitoring customer service Quality Monitoring software that enables comprehensive campaign management to improve the quality of customer interactions.
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CX dataviz
Collect data from your own tools and visualize it in your own way. A solution that makes data from CX tools and call centers more explicit thanks to Datavisualization.
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Speech Analytics
An speech analytics solution that detects and analyzes the main concerns of customers and teams in real time, and monitors the quality and content of conversations.
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Online Courses
Master your online CX courses and training programs to help teams progress based on what is detected via Cross CX features.
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Voice of the Customer Surveys
Software used to create and manage customer or employee surveys through various channels (phone, email, web, SMS, review sites) in order to collect and process valuable feedback.
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CRM Data Management
Data management tools (ETL) that enable data import and export, data anonymization, data transfer to information systems, and the automation of certain processes such as setting up automatic reminders or generating summaries.
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The AI Chatbot That Explains Your Numbers.
Ask your question in everyday language, directly through your interface at CrossCX, whether on a PC or a mobile device: the assistant responds with a structured analysis and displays the metrics that support it.
- Finding: The increase was concentrated in two campaigns
- Factors: Delivery and order tracking are on the rise
- Restrictions: one day only, to be confirmed during the week
Towardautonomous and auditable AI agents
.
The next step: Initiate corrective action directly from the conversation, with approval from the supervisor, followed by agents who can act independently on your CRM and CCaaS workflows, apply your business rules, and generate a complete audit trail of each action—automatic escalation for complex cases, zero intervention for standard cases.
Spotlight on
: CrossCX exclusives
Connect everything.
Manage everything from one place.
CrossCX seamlessly into your ecosystem without being tied to any specific vendor—telephony, CRM, bots, generative AI. 25 ready-to-use connectors, updated with every new release.
AI detects.
You take action.
Speech analytics, sentiment analysis, automatic summarization, augmented quality management — CrossCX AI to support every business decision, not just reporting.
Your infrastructure, your rules.
CrossCX .
SaaS, on-premise hybrid— CrossCX deployed to meet your IT and regulatory requirements. Your administrators can configure everything independently, without relying on us.
s &Useful Resources
Everything you need to know before making a decision—trends, compliance, and gap management. Plus, a team ready to answer any remaining questions.
Do you have a specific question about your architecture or your situation?
Your questions
Yes. With CX Ask · MCP, you can view your evaluations and conversations, query your statistics, and take action in CrossCX from Claude, ChatGPT, Mistral, or Microsoft Copilot using your CrossCX account. Activation is done on a per-customer basis: please contact us.
Learn moreCrossCX is a customer experience platform developed by Customer Square. It comprises six modules: Quality Monitoring (Listener QM), conversation analytics (Cross-Mining), reporting (CRM Dataviz), Voice of the Customer (Listener Survey), training (Listener LMS), and Admin Tools, designed to evaluate, understand, and improve every conversation—whether conducted by a human or an AI.
Learn moreCross CX is designed for companies with a structured customer service department or contact center, regardless of industry. It is used by major players in banking, telecommunications, media, retail, and insurance. Whether you’re a quality manager, customer experience director, or operations supervisor, Cross CX provides the tools to track, understand, and improve every customer interaction.
Learn moreCross CX helps companies improve their customer relationships and team performance. The solution identifies friction points in interactions, measures compliance, analyzes emotions (sentiment analysis), centralizes customer feedback (Voice of the Customer), and automatically triggers corrective actions or training. It is a key tool for managing the customer experience at scale.
Learn moreCross CX goes far beyond standard contact center tools. Unlike simple recording modules or basic scoring/tagging features built into call center engagement or telephony solutions, Cross CX offers a comprehensive omnichannel analytics solution, AI trained on real-world cases, Digital/CRM/telephony connectors to cover all your CX tools and channels, and a “complete CX platform” approach with an integrated training module, dashboards, alerts, and automated action plans. The configuration capabilities for your manual or automated QM grids are far more advanced, and platform administrators have significantly greater autonomy. Furthermore, a vendor for whom this is their core business typically has a more robust and sustainable roadmap.
Learn moreYes. CrossCX includes features for anonymizing personal data, managing access rights, configurable retention periods, and tracking access. The data is hosted in France. The customer remains responsible for its monitoring system and for informing customers and employees.
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