The platform at
closes the loop
between signal and action.
CrossCX the signals that matter, triggers the right actions, and measures their impact— quality monitoring, speech analytics, orchestration, and training all in one tool, independent of your CCaaS.
A platform that measures—
—and takes action.
Most CX tools generate reports. CrossCX actions—and provides proof of them.
Independent of your CCaaS
CrossCX with your phone system, bots, and CRM without being tied to a specific vendor. Switch infrastructure without losing your data or quality processes.
See connectorsClosed-loop Insight Action
Signal detection → corrective action triggered → LMS training → execution tracking. All in a single tool, without having to switch between dashboards.
View corrective actionsEvidence-first backed by evidence
Every evaluation and every action triggered includes its own evidence: interaction logs, scores, and timestamps. Comprehensive audit, guaranteed compliance.
See Quality MonitoringComplete autonomy in administration
Quality grids, connectors, reports, access, and permissions—your administrators can configure all of these independently, without relying on CrossCX your IT department.
View Admin Tools
s Modules and Features
CrossCX modules CrossCX complementary and can be purchased separately
Quality Monitoring
Quality Monitoring customer service Quality Monitoring software that enables comprehensive campaign management to improve the quality of customer interactions.
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CX dataviz
Collect data from your own tools and visualize it in your own way. A solution that makes data from CX tools and call centers more explicit thanks to Datavisualization.
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Speech Analytics
An speech analytics solution that detects and analyzes the main concerns of customers and teams in real time, and monitors the quality and content of conversations.
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Online Courses
Master your online CX courses and training programs to help teams progress based on what is detected via Cross CX features.
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Voice of the Customer Surveys
Software used to create and manage customer or employee surveys through various channels (phone, email, web, SMS, review sites) in order to collect and process valuable feedback.
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CRM Data Management
Data management tools (ETL) that enable data import and export, data anonymization, data transfer to information systems, and the automation of certain processes such as setting up automatic reminders or generating summaries.
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The AI chatbot that acts on your behalf.
Ask a question in plain language, get an answer backed by evidence, and trigger a corrective action—without opening a single additional dashboard.
- Reminder period > 48 hours (38%)
- Inappropriate product script v3.2
- Poorly Routed Climbs N2
Towardautonomous and auditable AI agents
.
The next step: agents capable of working autonomously on your CRM and CCaaS workflows, applying your business rules, and generating a complete record of every action—with automatic escalation for complex cases and zero intervention for standard cases.
Spotlight on
: CrossCX exclusives
Connect everything.
Manage everything from one place.
CrossCX seamlessly into your ecosystem without being tied to any specific vendor—telephony, CRM, bots, generative AI. 25 ready-to-use connectors, updated with every new release.
AI detects.
You take action.
Speech analytics, sentiment analysis, automatic summarization, augmented quality management — CrossCX AI to support every business decision, not just reporting.
Your infrastructure, your rules.
CrossCX .
SaaS, on-premise hybrid— CrossCX deployed to meet your IT and regulatory requirements. Your administrators can configure everything independently, without relying on us.
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Your questions
Cross CX a French platform specializing in Quality Monitoring and Speech Analytics. It enables contact centers and customer service departments to automatically analyze conversations (voice, chat, emails, etc.) and feedback from customers and employees in order to assess quality, understand customer perceptions, and improve the overall experience. Cross CX artificial intelligence, semantic analysis, customer feedback, agent training, and action automation.
Read moreCross CX for companies with a structured customer service department or contact center, regardless of their sector. It is used by major players in banking, telecommunications, media, retail, and insurance. Whether you are a quality manager, customer experience director, or operations supervisor, Cross CX the tools to track, understand, and improve every customer interaction.
Read moreCross CX companies improve customer relations and team performance. The solution detects friction points in exchanges, measures compliance, analyzes emotions (sentiment analysis), centralizes customer feedback (Voice of the Customer), and automatically triggers corrective or training actions. It is a key tool for managing the customer experience on a large scale.
Read moreCross CX far beyond standard contact center tools. Unlike simple recording modules or basic scoring/tagging features built into call center engagement or telephony solutions, Cross CX a comprehensive omnichannel analytics solution, AI trained on real-world cases, Digital/CRM/telephony connectors to cover all your CX tools and channels, and a “complete CX platform” approach with an integrated training module, dashboards, alerts, and automated action plans. The configuration capabilities for your manual or automated QM grids are far more advanced, and platform administrators have significantly greater autonomy. Furthermore, a vendor for whom this is their core business typically has a more robust and sustainable roadmap.
Read moreYes, Cross CX fully GDPR. Data is hosted in France or on-premise needed, and the solution includes features for anonymization, access rights management, and retention period control. It meets the strictest security standards, which are essential for sensitive customer relationship data.
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