Cross-Mining
Call sentiment analysis
Detection of positive or negative sentiments and trends.
The Cross-Mining interface automatically Cross-Mining a sentiment score between 0 and 100
for each phrase in your interactions.
A score of 100 corresponds to an absolutely positive sentiment
and 0 to an absolutely negative sentiment. The sentiment score is generated
by a classification based on the incorporation of detected keywords.
This feature is multilingual.
Use Cases for Sentiment Analysis
There are numerous use cases for sentiment analysis; here are a few we present to you:
– Social media sentiment analysis,
– Brand experience insights,
– Improving customer service,
– News trend analysis,
– Real-time sentiment overview,
– Online reputation management,
– Data-driven marketing insights,
– Development of relevant advertising content,
– Product development,
– Competitor analysis,
– Employee experience insights…
Which AI(s) in Cross-CX?
The world of AI is evolving rapidly, very rapidly.
Discover how Cross-CX connectors allow you to keep pace.
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