Privacy Statement (EU)
This Privacy Policy was updated on April 29, 2026, and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain how we handle the data we collect about you through crosscx. We recommend that you read this statement carefully. In our data processing, we comply with the requirements of privacy laws. This means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this through this privacy statement;
- we aim to limit our collection of personal data only to personal data necessary for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring it;
- we take appropriate security measures to protect your personal data, and we require the same from parties processing personal data on our behalf;
- we respect your right to access, correct, or delete your personal data upon request.
If you have any questions or wish to know exactly what data we retain, please contact us.
1. Purpose, data, and retention period
We may collect or receive personal information for a number of reasons related to our business activities, including the following: (click to expand)1.1 Contact – By phone, mail, email, and/or web forms
1.1 Contact – By phone, mail, email, and/or web forms
For this purpose, we use the following data:
- A first name and a last name
- An email address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with a website, application, or internet advertisement
- A phone number
- Geolocation data
- IP address
The basis on which we can process this data is:
After providing their consent.
Retention Period
We retain this data until the service concludes.
1.2 To support the services or products your client wishes to purchase or has already purchased.
1.2 To support the services or products your client wishes to purchase or has already purchased.
For this purpose, we use the following data:
- A first name and a last name
- An email address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with a website, application, or internet advertisement
- A phone number
- Geolocation data
The basis on which we can process this data is:
After providing their consent.
Retention Period
We retain this data until the service concludes.
1.3 To compile and analyze statistics for website improvement.
1.3 To compile and analyze statistics for website improvement.
For this purpose, we use the following data:
- A first name and a last name
- An email address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with a website, application, or internet advertisement
- A phone number
- Geolocation data
The basis on which we can process this data is:
After providing their consent.
Retention Period
We retain this data until the service concludes.
1.4 To offer personalized products and services
1.4 To offer personalized products and services
For this purpose, we use the following data:
- A first name and a last name
- An email address
- A phone number
- Geolocation data
The basis on which we can process this data is:
For compliance with a legal or regulatory obligation.
Retention Period
We retain this data until the service concludes.
2. Cookies
Our website uses cookies. For more information on cookies, please refer to our Cookie Policy.
3. Disclosure Practices
We disclose personal information if required by law or court order, in response to a law enforcement agency, to the extent permitted by other legal provisions, to provide information, or for an investigation into a matter related to public safety.
If our website or organization is acquired, sold, or involved in a merger or acquisition, your data may be disclosed to our advisors and any potential buyer, and will be transferred to the new owners.
We have concluded a data processing agreement with Google.
Google cannot use the data for any other Google service.
The inclusion of full IP addresses is blocked by us.
4. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse and unauthorized access to personal data. This ensures that only necessary personnel have access to your data, that data access is protected, and that our security measures are regularly reviewed.
5. Third-Party Websites
This privacy statement does not apply to third-party websites linked from our website. We cannot guarantee that these third parties handle your personal data reliably or securely. We recommend that you read the privacy statements of these websites before using them.
6. Changes to this Privacy Statement
We reserve the right to modify this privacy statement. It is recommended that you regularly review this privacy statement to stay informed of any potential changes. Furthermore, we will actively inform you whenever possible.
7. Access and Modify Your Data
If you have any questions or wish to know what personal data we hold about you, please contact us. You can reach us using the information below. You have the following rights:
- You have the right to know why your personal data is necessary, what will happen to it, and for how long it will be retained.
- Right of Access: You have the right to access the personal data we hold about you.
- Right to rectification: You have the right at any time to complete, correct, delete, or block your personal data.
- If you provide us with your consent for the processing of your data, you have the right to revoke this consent and have your personal data deleted.
- Right to data portability: You have the right to request all your personal data from the data controller and to transfer it in its entirety to another data controller.
- Right to object: You may object to the processing of your data. We will comply, unless certain reasons justify such processing.
Please ensure you always clearly state who you are, so that we can be certain not to modify or delete the wrong person's data.
8. File a Complaint
If you are not satisfied with how we handle (a complaint regarding) the processing of your personal data, you have the right to file a complaint with the data protection authority.
9. Contact Information
Customer-Square
7 rue Leo Delibes – 75116 PARIS
France
Website: crosscx
Email: customer-square
