Listener Survey
Create satisfaction surveys—for customers and employees—in just a few clicks.
Standard and advanced question types, along with powerful survey logic to gather feedback from both your customers and your teams: quick NPS surveys on your website, customized satisfaction surveys, customer-facing marketing data and product research; employee-facing engagement surveys and knowledge assessment quizzes.
A wide variety of questions, a flexible approach.
Basic and Advanced Questions
Single- or multiple-choice options, rating scales, NPS, free-text fields, and advanced field types for all your needs.
Investigation Logic
A powerful logic that adapts the respondent's path based on their answers.
Display Elements
A wide variety of display elements and survey formats: polls, questionnaires, and forms.
One tool, two voices to listen to.
The customer’s voice to improve the experience, the employee’s voice to understand what’s happening on the ground: the same questionnaires, the same survey approach.
Quick NPS
Add a quick NPS survey to your website.
Customer Satisfaction
A fully customized satisfaction survey, supplemented by your marketing data and product testing results.
Employee Surveys
Measure engagement and gather feedback from your teams using the same tools you use for your customers.
Feedback from council members
Ask the advisors about the frustrations and ideas they hear every day when interacting with customers.
Listen to your teams, then help them grow.
For employees, the questionnaires go beyond a simple survey: quizzes and assessments to validate learning contribute to Listener LMS. With AI-assisted debriefing, mini-quizzes are even generated automatically based on quality assessments.
Reviews of Training Courses
Gather feedback from counselors on the training programs they have completed to adjust your training programs.
ClassroomsRecognition of Prior Learning
Quizzes and surveys to assess what advisors have learned from their training sessions.
Learning PathsAI-Generated Quizzes
Mini-quizzes focused on areas that need improvement, based on assessments and approved by the supervisor.
AI-Assisted DebriefingCreating Surveys: Your Questions.
What kinds of questions can you create?
Standard and advanced question types (multiple choice, rating scales, NPS, open-ended text, etc.) and a wide variety of display elements, with a survey logic that adapts questions based on responses.
Can you add a survey to your website?
Yes. A quick NPS survey or satisfaction survey can be added to your website or displayed in a pop-up. See also: multi-channel survey distribution.
Is the Listener Survey intended only for customers?
No. It's also used for employee surveys and knowledge assessment quizzes at Listener LMS.
How do you decide who to send the survey to?
By usinga sampling frame and quotas, you can target the populations to be surveyed and ensure that the results are representative.
Other Listener Survey Features
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