Cross-Mining
Categorizing customer relationship intentions
The AI scans your conversations and renders in real time the intentions, context, and key phrases or locutions detected.
You can also alert on certain call contexts, because they seem important in your sector, or appear numerous times, or at an abnormal frequency.
The tool also enriches its business libraries on a daily basis.
You can then organize your libraries as you wish, and enrich the analysis model independently, so that you know everything about your conversations, and can easily track them.
A wealth of information
You easily obtain real-time reporting and alerts on:
- Topics discussed
- Sentiment
- Service attitudes
- Cancellations / legal
- Competition
Topics discussed
Sentiment
Service attitudes
Cancellations / legal
Competition
Which AI(s) in Cross-CX?
The world of AI is evolving rapidly, very rapidly.
Discover how Cross-CX connectors allow you to keep pace.
Other Speech Analytics features
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