Listener LMS Online Courses

Train your teams.
From QM data.

Listener LMS the gap between assessment and training—with learning paths directly linked to quality assessments and corrective actions.

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Training · Listener LMS

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Listener LMS
Continuing education for call center operators

Develop an e-learning program, share best practices, and identify knowledge gaps among operational teams in order to implement the necessary changes.

Home Modules & Features Online Courses

Listener LMS Online Training

Training driven by quality.
Not out of habit. Out of proven necessity.

Listener LMS the natural extension of the entire CrossCX platform. When Listener QM Cross-Mining a discrepancy, the appropriate workflow is automatically triggered for the right agent—without manual intervention, without coordination meetings, and without tracking spreadsheets.

More affordable and more effective than traditional training

No travel, no manual planning, no trainers to coordinate. The right training reaches the right agent at the right time—based on actual performance gaps, not a scheduled session.

The agent understands why they are training—their commitment is tenfold

Training is no longer just a general requirement. It is tied to individual performance evaluations and results. Employees see the connection—and become more engaged.

AI or SCORM content — you provide it, we deliver it

You create or source your AI content using industry-standard tools and import your existing SCORM modules. Listener LMS of the rest: delivering the right content to the right agent at the right time—automatically.

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LISTENER LMS

Listener
, Quality Manager

CRM
, and Dataviz

Listener LMS Online Training

A training program focused on quality

4 steps, one platform. From the agent portal to the automated workflow— Listener LMS the loop between detection and resolution.

Agent Portal

Classrooms

Route

QM Integration

Step 1 of 4

An agent portal customized to your brand

Each employee has a personalized dashboard: their QM scores, their development plan, their current courses, their certifications—and their self-assessments. Agents take full control of their own professional development.

Personalized Portal

Step 2 of 4

Turnkey virtual classrooms

All learning resources in a collaborative environment: videos, quizzes, documents, and live sessions—accessible on any device, anytime.

Classrooms

Step 3 of 4

Fully customizable educational programs

Conditional branching, certifications, badges, SCORM 1.2 and 2004, AI-generated modules—and automatic reactivation after a new quality issue is detected. Content is unlimited.

Learning Paths

Step 4 of 4

Direct integration with Listener QM

A discrepancy detected in Listener QM automatically Listener QM the corresponding course in Listener LMS. The detection-correction-training loop closes without human intervention.

QM & LMS Integration

manual intervention
to trigger

∞

-generated content created by AI

SCORM

Compatible — import your existing content fr

24/7

Available anytime at
from anywhere

Listener LMS
the logical extension
of the entire platform

When Listener QM a discrepancy, or when Cross-Mining a speech pattern that needs correction— Listener LMS automatically Listener LMS over. Training is no longer scheduled in advance on a calendar: it happens when it’s needed, for those who need it, based on real-world observations.

Listener QM the interaction

An issue has been detected—insufficient score, non-compliance, behavior requiring correction.

Cross-Mining amplifies the signal

Voice patterns, vocabulary, sentiment—the signal is confirmed in 100% of the agent's interactions.

Listener LMS triggers the flow

The right order is automatically routed to the right agent—without anyone having to assign it manually.

CRM Dataviz the impact

Before and after. The agent's progress is visible in the quality reports.

Why Listener LMS

Four reasons to choose a quality-focused training program

Cheaper — much more effective

No trainers to coordinate, no rooms to book, no travel. And most importantly—training that addresses a real gap is absorbed twice as effectively as a generic module scheduled on a calendar.

The agent understands why—a tenfold increase in commitment

When an agent sees their QM score, reads the identified gap, and immediately receives the corresponding guidance, they no longer feel like they’re just going through the motions. They understand the purpose behind it. Commitment follows naturally.

Self-assessment — the agent also tracks their progress

The agent portal allows them to view their own results, take quizzes, and track their progress on their own. Training becomes a tool for personal development—not just a tool for monitoring.

Measurable impact — before and after in your reports

Agent progress is tracked in CRM Dataviz. You can see whether the training has had a real impact on QM scores—and you can adjust the training paths accordingly.

You provide the content— we'll handle the smart distribution

Generative AI — you create, we share

Use AI tools available on the market to create your training modules: scripts, quizzes, and synthesized videos. Import them into Listener LMS in just a few minutes, they’ll be integrated into your learning paths and automatically triggered at the right time for the right agent.

Import from your AI tool Set up in minutes Automatic distribution

SCORM — your existing content, instantly integrated

Do you already have e-learning modules, training videos, or quizzes? Import them directly in SCORM format. Listener LMS integrates Listener LMS into your learning paths and triggers them at the right time—without any redesign and without losing any content.

SCORM 1.2 & 2004 compatible Videos, quizzes, PDFs, slides Instant integration

Corrective Actions

Enrolling in the course is a type of corrective action

In CrossCX, a corrective action can take several forms: a message to the supervisor, a flag in the CRM, an alert—or automatically enrolling an agent in a Listener LMS course. The Corrective Actions module dynamically coordinates all of this based on rules you define.

View corrective actions

Non-compliant assessment detected

Listener QM is insufficient → rule triggered

Selected corrective action: LMS registration

The correct Listener LMS workflow Listener LMS automatically assigned to the agent

Automated follow-up in CRM Dataviz

Visible agent progress — measured impact on the following quality scores

Added value modules

Listener LMS with the entire platform

Listener LMS signals from Listener QM Cross-Mining automatically trigger the appropriate training sessions—and reports the results to CRM Dataviz.

Listener QM Quality Monitoring

Human and AI evaluations for 100% of interactions. Corrective actions and training triggered automatically.

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Cross-Mining Speech Analytics

Transcription, sentiment analysis, categorization, and AI-generated summaries for all your voice and text interactions.

See Cross-Mining

CRM Dataviz CX Data Visualization

360° view of contacts, quality, and satisfaction—linked to your CRM and CCaaS data in real time.

See CRM Dataviz

Listener Survey · VoC Surveys

Multichannel satisfaction surveys featuring sampling, quotas, and analysis of customer feedback.

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Measured results · Canal+

"Supervisors' time is now reserved for workshops and quality-related work."

No more manual monitoring, no more manually scheduled training sessions. Listener LMS automatically Listener LMS the right training as soon as a discrepancy is detected—freeing up teams to focus on what really matters.

Want to see Listener LMS your use cases?

Our experts will walk you through the platform using your own data—30 minutes, no strings attached, no PowerPoint.

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Added value modules

LMS Dataviz Tracking
Listener QM

LMS Dataviz Tracking

Listener LMS with CRM Dataviz enable in-depth analysis of your evaluations and development plans.

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Listener QM

Listener LMS with Listener QM automatically enroll your agents in the right courses based on QM assessments, and to track their Quality Monitoring natively through your Quality Monitoring tool.

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