Listener Survey
Survey Sampling and Quotas: Representative Results, Effortlessly.
With a powerful data sampler, you can integrate your customer data from all sources and then easily identify the target populations for your surveys. Whether for ad-hoc surveys or advanced studies, the quota module manages stratified surveys and embeds your strategy directly into the tool.
Survey the right customers, in the right proportions.
Automatically and effortlessly apply the representativeness rules to your surveys, whether they involve customers or employees.
All your customer data
Integrate your customer data from all sources to build your survey sample.
Target populations
Easily identify the customer groups to be audited.
Quotas by stratum
Manage stratified surveys and lock in your strategy directly within the tool.
From the customer base to a representative sample.
Integrate
Your customer data, regardless of where it comes from.
Target
The target populations to survey based on your criteria.
Laminate
Quotas by stratum, predefined in the tool.
Sampling and Quotas: Your Questions.
Why sample a satisfaction survey?
To survey a representative sample of your customer base—not just the customers who are most likely to respond. The results will then better reflect reality.
What is a stratum quota?
This is a fixed proportion for each customer segment (for example, by customer or contact type), so that each segment is properly represented in the responses.
Can we use data from multiple sources?
Yes. The sampler integrates your customer data from all sources before determining the target populations.
What about an employee survey?
The same logic applies: based on your list of employees, quotas by location, team, or job function ensure a representative internal barometer.
Does the same principle apply to the web Quality Monitoring ?
Yes. Listener QM has its own sampler for selecting interactions to evaluate: see " Customizing Evaluations."
Other Listener Survey Features
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