Admin Tools
25+ connectors.
A single orchestrator.
CrossCX data feeds from all your tools—telephony, CRM, AI, bots—and transforms them into business actions. It’s a turnkey solution that’s maintained with every vendor update.
Turnkey, all-inclusive
Each connector is delivered pre-assembled, tested, and documented—no custom development required.
Updated with every change
CrossCX of updates from each publisher. Your integration remains operational without any action on your part.
Independent of your CCaaS
Switch phone systems or CRM platforms without losing your data or quality processes.
Ready for orchestration
Each connector can trigger automatic actions—coaching, corrective measures, rerouting.
Without orchestration, speech analytics
remains merely reporting.
Your connectors collect and centralize data. CrossCX orchestration CrossCX a step further: it transforms every detected signal into a concrete business action—without the supervisor having to open a single additional dashboard.
Data silos
Bots, CCaaS, and CRM systems generate diverse events. Business logic is scattered across different vendors.
Reaction too slow
The real ROI comes when you trigger a handoff, rerouting, or coaching based on a single signal, in real time.
Overworked managers
Managers spend their time switching between 10 dashboards instead of coaching their teams and taking action.
Real-world use cases
Automatic handoff from bot to human when frustration is detected, with the context passed on to the agent.
Non-compliant assessment → corrective action created + LMS course triggered → automatic tracking of completion.
Termination signal detected → escalation ticket created in your CRM + real-time supervisor alert.
Incoming connectors
Connectors to listen wherever your customer expresses themselves
Telecom & call center
CRM &
Digital Engagement
Surveys and Customer Reviews
These connectors feed
into an automatic feedback loop.
A detected signal → a single trigger → an action triggered across your tools, complete with evidence and audit trails. CrossCX the loop between data and decision-making—regardless of your CCaaS or CRM.
Analytical Connectors
Enrich collected data or standardize it
AI & Analytics
Standardization and anonymization
Outgoing connectors
Sending data, and activating processes and corrective actions in your tools
Exports, processes and automated actions
Data & HR Connectors
Easy management of your teams and data
HR and Identities
And you haven't seen everything!
These lists are not necessarily exhaustive, and we offer "tailor-made" connectors to our Enterprise Clients.
Other data management features
Questions about our connectors?
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