Admin Tools
All your connectors.
A single orchestrator.
CrossCX data feeds from all your tools—telephony, CRM, AI, bots—and transforms them into business actions. It’s a turnkey solution that’s maintained with every vendor update.
Turnkey, all-inclusive
Each connector is delivered pre-assembled, tested, and documented—no custom development required.
Updated with every change
CrossCX of updates from each publisher. Your integration remains operational without any action on your part.
Independent of your CCaaS
Switch phone systems or CRM platforms without losing your data or quality processes.
Ready for orchestration
Each connector can trigger automatic actions—coaching, corrective measures, rerouting.
Without orchestration, speech analytics
remains merely reporting.
Your connectors collect and centralize data. CrossCX orchestration CrossCX a step further: it transforms every detected signal into a concrete business action—without the supervisor having to open a single additional dashboard.
Data silos
Bots, CCaaS, and CRM systems generate diverse events. Business logic is scattered across different vendors.
Reaction too slow
The real ROI comes when you trigger a handoff, rerouting, or coaching based on a single signal, in real time.
Overworked managers
Managers spend their time switching between 10 dashboards instead of coaching their teams and taking action.
Real-world use cases
Automatic handoff from bot to human when frustration is detected, with the context passed on to the agent.
Non-compliant assessment → corrective action created + LMS course triggered → automatic tracking of completion.
Termination signal detected → escalation ticket created in your CRM + real-time supervisor alert.
All your tools, in both directions.
Inbound connectors to listen wherever your customers are speaking, analytics to enrich the data, and outbound connectors to take action within your tools—all the way to your AI agents and knowledge bases.
Brands mentioned for compatibility purposes are the property of their respective owners. This list is not exhaustive: we also develop custom connectors for our enterprise clients.
New · CX Ask · MCP
CrossCX, starting with Claude, ChatGPT, Mistral, and Microsoft Copilot.
Your connectors link your tools to CrossCX. CX Ask · MCP works the other way around: it brings CrossCX into your teams’ AI assistant, along with their permissions and your rate schedules.
- View
- Ask
- Act
- Administer
- Produce
- View
These connectors feed
into an automatic feedback loop.
A detected signal → a single trigger → an action triggered across your tools, complete with evidence and audit trails. CrossCX the loop between data and decision-making—regardless of your CCaaS or CRM.
And you haven't seen everything!
These lists are not necessarily exhaustive, and we offer "tailor-made" connectors to our Enterprise Clients.
Other data management features
Questions about our connectors?
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