Admin Tools
Connectors: advanced customer experience data management made easy
We have listed all the third-party solutions that make your life easier,
, and have partnerships with the major players in customer interaction management.
We deliver these turnkey connectors directly integrated into the platform.
We also take charge of maintaining the various versions of these connectors in operational mode,
, and keeping up to date with changes in the data models of the publishers concerned.
Telecoms platforms, reviews, CRM, digital interactions:
connect easily to the data sources you need to evaluate.
Platforms dedicated to data analysis, advanced AI systems
Project management tools, ticket management, CRM and internal ERP,
automatically recall your customers, facilitate and automate corrective actions and customer relations.
Data flow, history, automated access and authorization management
. All the connectors you need to gain full control of your data and your teams.
Incoming connectors
Connectors to listen wherever your customer expresses themselves
Telecom & call center
CRM &
Digital Engagement
Surveys and Customer Reviews
Analytical Connectors
Enrich collected data or standardize it
AI & Analytics
Standardization and anonymization
Outgoing connectors
Sending data, and activating processes and corrective actions in your tools
Exports, processes and automated actions
Advanced API functions
Most of the connectors listed above for Customer Listening can also receive data from CrossCX our APIs, allowing you to enrich your campaigns and customer files, for example by integrating a call summary/verbatim/sentiment score/NPS/QM rating, etc. into a customer file, but also by automatically calling your customers back or sending them messages when there is dissatisfaction or non-compliance. sentiment score/NPS/QM rating, etc. to a customer file, but also to automatically call your customers back or send them messages when dissatisfaction or non-compliance is detected via CrossCX.
Watch this video for an example of a workflow-based use case on the subject of sales compliance.
Contact our experts to find out more about YOUR use caseand the ability to interconnect with your tools!
Data & HR Connectors
Easy management of your teams and data
HR and Identities
And you haven't seen everything!
These lists are not necessarily exhaustive, and we offer "tailor-made" connectors to our Enterprise Clients.
Other data management features
Questions about our connectors?
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