CRM Dataviz CX Data Visualization

All your CX data.
Visualized. Actionable.

CRM Dataviz contact information, quality metrics, and satisfaction data into customized, real-time 360° dashboards for key decision-makers.

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360°Customer perspective
Real-timeReporting
OmnichannelChannels
CRM Dataviz CX Data Visualization · CrossCX
CRM Dataviz CX Data Visualization Data Visualization · CRM Dataviz
360°
Customer perspective
Real time
Reporting
Live

CX Data Visualization: All Your Data, Visualized and Actionable.

CRM Dataviz contact information, quality metrics, and satisfaction data into customized, real-time 360° dashboards for key decision-makers.

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Overview
Listener QM · Quality Management

Your quality metrics. Ask them a question.

A dashboard for the executive committee and business unit directors—and an assistant that responds to your own data using natural language.

  • Metrics broken down by team, channel, and campaign
  • Trends and quality alerts without waiting for the monthly report
  • A question in natural language, an answer based on your data
Watch the demo → View CRM Dataviz

New · CX Ask · MCP and Tableau AI

Your reports, from your AI assistant.

With CX Ask · MCP, data from CRM Dataviz is fed into Claude, ChatGPT, Mistral, and Microsoft Copilot: you ask the question, and CrossCX does the calculations. And since CRM Dataviz is powered by Tableau, Tableau AI is also included.

Tableau AI: Subject to Tableau licenses; please contact us for more information.

  • Statistics
  • Reports by prompt
  • Views CrossCX
  • AI Table
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CRM Dataviz CX Data Visualization

Ready-to-use CX reports.
Free exploration. Alerts. Real-time decisions.

CRM Dataviz is powered by an enterprise-class analytics engine—the same one used by the world’s largest organizations to manage their data. It features a library of ready-to-use CX reports, unlimited multidimensional exploration, real-time alerts, and automated distribution to every team.

Ready-to-use CX reports — contacts, quality, satisfaction
A comprehensive library designed by CX experts. Every report is customizable, integrated with your tools, and available immediately—no BI project required.
Free exploration — from macro to one-on-one conversation
Navigate from an overview to individual interactions in just a few clicks. Unlimited filters, cross-tabs, and drill-downs—no exporting, no need for Excel.
Automated alerts — each team gets what it needs
A mobile summary report every morning, threshold alerts, and automated distribution by profile—without anyone having to search for the information.
Request a demo View the platform
Reports
CX Ready
-to-Use
360°
contacts · quality
customer satisfaction

's real-time weather
Alerts and reporting: Live
Omnichannel
channels natively supported by


, anenterprise-class analytics engine
, designed to enhance your customer experience

CRM Dataviz is built on the most powerful analytics infrastructure on the market—the one that the world’s largest organizations use to manage their data at scale. Cross-CX has tailored it for the customer experience and preconfigured it with a library of ready-to-use reports.

  No BI projects, no development—reports designed by CX specialists, directly connected to your tools, and customizable without coding.
Ready-to-Use Reports
Contacts, quality, satisfaction, productivity—every aspect of your CX comes with pre-built reports that you can use right away.
Free exploration and infinite drill-down
From macro trends to individual conversations in just a few clicks. No exporting, no middlemen—the analysis is done right within the tool.
Automated alerts and digests
Each profile automatically receives the relevant alerts—morning mobile reports, threshold alerts, and real-time critical notifications.
No-code customization
Filters, dimensions, time periods, populations—each report adapts to your specific context without requiring IT support.
Targeted distribution by profile
The right report to the right person—managers, supervisors, executives, compliance—everyone sees exactly what they need to see, and nothing more.
Correlations between modules
Quality + satisfaction + production—all in one view. Combine your QM, speech analytics VoC data to identify the real drivers.
Analytical coverage

Four dimensions, one platform

Production & Interactions
Volume, TMC, drop rate, SLA—all your production KPIs across all channels, in real time. By center, agent, skill, country, and time period. Operational performance becomes clear at every level.
Delivered quality
Performance scores, compliance, and individual and team improvement plans. Managers track quality progress in real time and have all the information they need to provide targeted coaching.
Customer Satisfaction & Perception
NPS, CSAT, CES, verbatim comments — linked to quality scores and interaction data. Understand what makes the difference between a customer who stays and one who leaves.
Trends & Proactive Analysis
Detect early warning signs before they turn into problems. Identify best practices, benchmark your teams, and drive continuous improvement with reliable data.
CRM Dataviz CX Data Visualization

Unified and actionable CX analytics

Four dimensions, one platform. Contacts, quality, satisfaction, connectors—everything is interconnected to help you make the right decisions.

Contacts
Quality
Satisfaction
Connectors
Step 1 of 4
Contact reports — all channels
Volume, duration, drop-off rate, distribution by channel, agent, skill, country. Switch from the big picture to individual interactions without leaving the screen—in real time, across all your customer relationship management tools.
Contact Reports
Step 2 of 4
Quality Reports — Evaluations and Improvement Plans
QM scores by agent, evaluator, rubric, or campaign. Individual improvement plans, alerts for non-compliance thresholds, and drill-down to verbatim comments or recordings—every manager has access to the insights they need.
Quality Reports
Step 3 of 4
Satisfaction Reports — VoC Correlated with Ratings
NPS, CSAT, CES—customer feedback, scores, and trends, correlated in real time with quality assessments. Identify the factors that truly drive satisfaction—and measure the impact of your actions.
Satisfaction Reports
Step 4 of 4
CRM and CCaaS Connectors — Your Unified Data
Phone calls, email, chat, CRM, customer satisfaction tools—all your data is automatically synced to CRM Dataviz. One place to manage everything, without having to switch between tools.
See connectors
Population-based approach

Each team getsexactly what it needs

CRM Dataviz just generate reports—it delivers the right information to the right person at the right time. Whether you’re a field supervisor, a manager in a meeting, or executive leadership taking a step back, each role has its own interface and workflow.

In everyday life
Supervisors & operational teams
Interface Listener — Live Dashboard
Real-time visibility into production, quality, and variances—accessible from any screen.
Mobile & email alerts
As soon as a threshold is exceeded, an alert is sent to your mobile device or email—with a direct link to the relevant dashboard.
Take a step back
Managers & Quality Assurance Managers
Dataviz Exploration Module
Free navigation, unlimited cross-tabulations, drill-down to individual interactions—no exports or Excel required.
Configurable raw data exports
Raw data that can be exported to your existing tools—BI, Excel, data warehouse—as needed.
Internal communication
Management & Stakeholders
Automation of report delivery
Scheduled reports, automatically sent via email at the frequency of your choice—daily, weekly, or monthly.
Ready-to-use PDF & PowerPoint reports
Generate professionally formatted reports with a single click—for your committees, clients, or partners.
Custom Reports by Prompt
Describe the report you expect for your executive committee or management committee (scope, time period, metrics): the AI generates it based on your data CrossCX, and you can customize it as needed.
Subscription alerts

Stay informed.
No more wasting time reading reports.

Subscribe to the metrics that matter—every morning, you’ll receive a summary email with your KPIs, changes, and alerts to address. Clicking on any number takes you directly to the relevant Dataviz view—no navigation, no wasted time.

Click → direct drill-down Customizable pace By profile & population
crmdataviz@xcrm.fr
DASHBOARD — Speech Analytics
Mon. 9:14 a.m.
WEEKLY REPORT
Here is your weekly quality summary. Click on an indicator to open the detailed view.
Sentiment
Variations
Signals
Open in Dataviz → Weekly Sentiment View
New · AI Chat and Reports by Prompt

We no longer consult
for a report.
We talk to him.

Ask your question in plain language, whether on a computer or a mobile device: the AI chat feature built into CrossCX provides a structured analysis and displays the metrics that support it. For your committees, describe the report you need: it’s generated from your data CrossCX, ready for the Executive Committee or the Management Committee, and can be customized with a simple instruction.

Prepare the monthly quality report for the Executive Committee: one page per campaign.
Here is the report: summary, quality trends by campaign, main pain points, and areas of concern. Should we include customer satisfaction?
Yes, and provide details on the campaign that has seen the biggest decline.
✓ Updated report: customer satisfaction data added and a closer look at the relevant campaign. It's ready for the Executive Committee meeting.
Ask your next question…
Going Beyond Reporting

Cross-CX does more than just provide data.
Even though we do that very well.

Corrective Actions
From data to action—automatically
A discrepancy detected in your reports can immediately trigger corrective action, coaching, or LMS training—without anyone having to do it manually. That’s where the loop closes.
View corrective actions
Output connectors
Your CX data across all your tools
CRM Dataviz store data in silos. Through GetDATA, SenDATA our open APIs, your CX metrics feed into your CRM, data warehouse, and third-party BI tools—in real time.
Explore the connectors
Added value modules

CRM Dataviz with the entire platform

CRM Dataviz the analytical backbone of CrossCX it collects data from all modules and provides a unified view of your CX performance.

Listener QM Quality Monitoring
Listener QM Quality Monitoring
Human and AI evaluations of your interactions. Corrective actions and training triggered automatically.
See Listener QM
Cross-Mining Speech Analytics
Cross-Mining Speech Analytics
Transcription, sentiment analysis, categorization, and AI-generated summaries for all your voice and text interactions.
See Cross-Mining
Listener Survey · VoC Surveys
Listener Survey · VoC Surveys
Multichannel satisfaction surveys featuring sampling, quotas, and analysis of customer feedback.
See Listener Survey
Listener LMS Online Training
Listener LMS Online Training
A discrepancy detected → a course automatically triggered. Learning paths linked to QM assessments.
See Listener LMS
Measured result · LeBonCoin

"Pre-built, customizable reports delivered accurately to teams."

LeBonCoin centralizes and archives its quality data using CrossCX provides accurate reports to each team—without manual exports or makeshift Excel spreadsheets.

Want to see CRM Dataviz your data?
Our experts will connect the platform to your CCaaS and show you your custom reports—in just 30 minutes, with no obligation.
Request a demo View the entire CrossCX platform
Monitoring chatbots and voicebots with CrossCX

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