CRM Dataviz CX Data Visualization

All your CX data.
Visualized. Actionable.

CRM Dataviz contact information, quality metrics, and satisfaction data into customized, real-time 360° dashboards for key decision-makers.

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360°Customer perspective
Real-timeReporting
100%Channels
CRM Dataviz CX Data Visualization · CrossCX
CRM Dataviz CX Data Visualization Data Visualization · CRM Dataviz
360°
Customer perspective
Real time
Reporting
Live

CX 360°: Customer Experience Analytics

Cross-CX Dataviz is the first data visualization and data exploration platform to offer major brands and companies a library of over 250 reports designed to measure and improve the customer experience.

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CRM Dataviz CX Data Visualization

250+ ready-to-use CX reports.
Free exploration. Alerts. Real-time decisions.

CRM Dataviz by an enterprise-grade analytics engine—the same one used by the world’s largest organizations to manage their data. It features a library of over 250 ready-to-use CX reports, unlimited multidimensional exploration, real-time alerts, and automated distribution to every team.

250+ ready-to-use CX reports — contacts, quality, satisfaction
A comprehensive library designed by CX experts. Every report is customizable, integrated with your tools, and available immediately—no BI project required.
Free exploration — from macro to one-on-one conversation
Navigate from an overview to individual interactions in just a few clicks. Unlimited filters, cross-tabs, and drill-downs—no exporting, no need for Excel.
Automated alerts — each team gets what it needs
A mobile summary report every morning, threshold alerts, and automated distribution by profile—without anyone having to search for the information.
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250+
Ready-to-use CX reports
360°
contacts · quality
customer satisfaction

's real-time weather
Alerts and reporting: Live
100%
channels natively supported by


, anenterprise-class analytics engine
, designed to enhance your customer experience

CRM Dataviz on the most powerful analytics infrastructure available—the same one used by the world’s largest organizations to manage their data at scale. Cross-CX has tailored it specifically for the customer experience and pre-configured it with over 250 ready-to-use reports.

  No BI projects, no development—reports designed by CX specialists, directly connected to your tools, and customizable without coding.
250+ ready-to-use reports
Contacts, quality, satisfaction, productivity—every aspect of your CX comes with pre-built reports that you can use right away.
Free exploration and infinite drill-down
From macro trends to individual conversations in just a few clicks. No exporting, no middlemen—the analysis is done right within the tool.
Automated alerts and digests
Each profile automatically receives the relevant alerts—morning mobile reports, threshold alerts, and real-time critical notifications.
No-code customization
Filters, dimensions, time periods, populations—each report adapts to your specific context without requiring IT support.
Targeted distribution by profile
The right report to the right person—managers, supervisors, executives, compliance—everyone sees exactly what they need to see, and nothing more.
Correlations between modules
Quality + satisfaction + production—all in one view. Combine your QM, speech analytics VoC data to identify the real drivers.
Analytical coverage

Four dimensions, one platform

Production & Interactions
Volume, TMC, drop rate, SLA—all your production KPIs across all channels, in real time. By center, agent, skill, country, and time period. Operational performance becomes clear at every level.
Delivered quality
Performance scores, compliance, and individual and team improvement plans. Managers track quality progress in real time and have all the information they need to provide targeted coaching.
Customer Satisfaction & Perception
NPS, CSAT, CES, verbatim comments — linked to quality scores and interaction data. Understand what makes the difference between a customer who stays and one who leaves.
Trends & Proactive Analysis
Detect early warning signs before they turn into problems. Identify best practices, benchmark your teams, and drive continuous improvement with reliable data.
CRM Dataviz CX Data Visualization

Unified and actionable CX analytics

Four dimensions, one platform. Contacts, quality, satisfaction, connectors—everything is interconnected to help you make the right decisions.

Contacts
Quality
Satisfaction
Connectors
Step 1 of 4
Contact reports — all channels
Volume, duration, drop-off rate, distribution by channel, agent, skill, country. Switch from the big picture to individual interactions without leaving the screen—in real time, across all your customer relationship management tools.
Contact Reports
Step 2 of 4
Quality Reports — Evaluations and Improvement Plans
QM scores by agent, evaluator, rubric, or campaign. Individual improvement plans, alerts for non-compliance thresholds, and drill-down to verbatim comments or recordings—every manager has access to the insights they need.
Quality Reports
Step 3 of 4
Satisfaction Reports — VoC Correlated with Ratings
NPS, CSAT, CES—customer feedback, scores, and trends, correlated in real time with quality assessments. Identify the factors that truly drive satisfaction—and measure the impact of your actions.
Satisfaction Reports
Step 4 of 4
CRM and CCaaS Connectors — Your Unified Data
Phone calls, email, chat, CRM, customer satisfaction tools—all your data is automatically synced to CRM Dataviz. One place to manage everything, without having to switch between tools.
See connectors
Population-based approach

Each team getsexactly what it needs

CRM Dataviz just generate reports—it delivers the right information to the right person at the right time. Whether you’re a field supervisor, a manager in a meeting, or executive leadership taking a step back, each role has its own interface and workflow.

In everyday life
Supervisors & operational teams
Interface Listener — Live Dashboard
Real-time visibility into production, quality, and variances—accessible from any screen.
Mobile & email alerts
As soon as a threshold is exceeded, an alert is sent to your mobile device or email—with a direct link to the relevant dashboard.
Take a step back
Managers & Quality Assurance Managers
Dataviz Exploration Module
Free navigation, unlimited cross-tabulations, drill-down to individual interactions—no exports or Excel required.
Configurable raw data exports
Raw data that can be exported to your existing tools—BI, Excel, data warehouse—as needed.
Internal communication
Management & Stakeholders
Automation of report delivery
Scheduled reports, automatically sent via email at the frequency of your choice—daily, weekly, or monthly.
Ready-to-use PDF & PowerPoint reports
Generate professionally formatted reports with a single click—for your committees, clients, or partners.
Subscription alerts

Stay informed.
No more wasting time reading reports.

Subscribe to the metrics that matter—every morning, you’ll receive a summary email with your KPIs, changes, and alerts to address. Clicking on any number takes you directly to the relevant Dataviz view—no navigation, no wasted time.

Click → direct drill-down Customizable pace By profile & population
crmdataviz@xcrm.fr
DASHBOARD — Speech Analytics
Mon. 9:14 a.m.
WEEKLY REPORT
Here is your quality summary for Week 18. Click on an indicator to view the details.
64,7%
Positive sentiment
-8,0%
vs. last week
19
Active campaigns
Open in Dataviz → Sentiment View for Week 18
Tomorrow, starting today

We no longer consult
for a report.
We talk to him.

Traditional reporting is coming to an end. Soon, a manager will ask a question in natural language on their mobile device—and immediately receive a data-driven, context-rich response, complete with a recommended course of action. Cross-CX is already leading the way: our generative AI connectors let you query your CX data in natural language, receive intelligent summaries, and trigger actions directly from the interface.

Which are my three agents with the biggest drop in sentiment this week?
This week, three agents have seen their ratings drop by more than 12%: M. Dupont (-18%), L. Martin (-14%), and K. Bernard (-12%). These drops occurred at the end of the call, after the rate announcement. Would you like to take corrective action?
Yes, launch a training module on handling price objections for these three agents.
✓ A corrective action has been created, and an LMS course has been assigned to Dupont, Martin, and Bernard. They will be notified in Listener LMS. Would you like to be notified of their progress?
Ask your next question…
Going Beyond Reporting

Cross-CX does more than just provide data.
Even though we do that very well.

Corrective Actions
From data to action—automatically
A discrepancy detected in your reports can immediately trigger corrective action, coaching, or LMS training—without anyone having to do it manually. That’s where the loop closes.
View corrective actions
Output connectors
Your CX data across all your tools
CRM Dataviz store data in silos. Through GetDATA, SenDATA our open APIs, your CX metrics feed into your CRM, data warehouse, and third-party BI tools—in real time.
Explore the connectors
Added value modules

CRM Dataviz with the entire platform

CRM Dataviz the analytical backbone of CrossCX it collects data from all modules and provides a unified view of your CX performance.

Listener QM Quality Monitoring
Listener QM Quality Monitoring
Human and AI evaluations for 100% of interactions. Corrective actions and training triggered automatically.
See Listener QM
Cross-Mining Speech Analytics
Cross-Mining Speech Analytics
Transcription, sentiment analysis, categorization, and AI-generated summaries for all your voice and text interactions.
See Cross-Mining
Listener Survey · VoC Surveys
Listener Survey · VoC Surveys
Multichannel satisfaction surveys featuring sampling, quotas, and analysis of customer feedback.
See Listener Survey
Listener LMS Online Training
Listener LMS Online Training
A discrepancy detected → a course automatically triggered. Learning paths linked to QM assessments.
See Listener LMS
Measured result · LeBonCoin

"Pre-built, customizable reports delivered accurately to teams."

LeBonCoin centralizes and archives its quality data using CrossCX provides accurate reports to each team—without manual exports or makeshift Excel spreadsheets.

Want to see CRM Dataviz your data?
Our experts will connect the platform to your CCaaS and show you your custom reports—in just 30 minutes, with no obligation.
Request a demo View the entire CrossCX platform

Added value modules

  • CRM Connectors
  • Speech Analytics
  • Surveys
  • Quality Monitoring
  • Quizzes and Learning

CRM Connectors

CRM Dataviz with Admin-Tools to enhance your users' understanding and proficiency, through a virtually endless array of customizable reports, views, and charts, all designed to improve your agents' skills.

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admin tools logo

Speech Analytics

CRM Dataviz with Cross-Mining enhance your understanding of and control over your users, through a virtually endless array of customizable reports, views, and charts, all designed to improve customer service.

Speech Analytics
cross mining

Surveys

CRM Dataviz with Listener Survey to provide advanced analysis of your feedback and surveys. Cross-reference all your survey data across every stage of the customer journey and easily manage alerts for your teams.

Listener Survey
Listener Survey logo

Quality Monitoring

CRM Dataviz with Listener QM enhance your users' understanding and proficiency through a virtually endless array of customizable reports, views, and charts, all designed to improve your agents' skills.

Discover

Quizzes and Learning

CRM Dataviz with Listener LMS enhance your users' understanding and proficiency through a virtually endless array of customizable reports, views, and charts, all designed to improve your agents' skills.

Discover
Listener LMS

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