CRM Dataviz
Satisfaction Reports: The full voice of the customer, all in one place.
CRM Dataviz Satisfaction reports complement Listener Survey and Cross-Mining : they provide an in-depth analysis of your customer and employee surveys, as well as sentiment scores and themes identified in your interactions.
New · CX Ask · MCP and Tableau AI
Vos rapports satisfaction, depuis votre assistant IA.
Sentiment, thématiques, irritants : posez la question dans Claude, ChatGPT, Mistral ou Microsoft Copilot. CrossCX calcule, l’assistant rédige. Et comme CRM Dataviz repose sur Tableau, Tableau AI entre dans le périmètre.
Tableau AI: Subject to Tableau licenses; please contact us for more information.
- Statistics
- Reports by prompt
- Views CrossCX
- AI Table
All your feedback sources, in one place.
Surveys, conversations, online reviews: satisfaction reports capture the voice of the customer wherever it is expressed, as well as that of your employees.
Feedback that has already been correlated with the source data.
View detailed results and get immediate feedback linked to the source data: reports are ready with just one click.
One-Click Loans
Ready-to-use reports to analyze your feedback—no BI project required.
The Entire Customer Journey
Cross-reference your survey data at every stage of the customer journey.
Correlation
Every piece of feedback linked to the source data, so you can understand before taking action.
Alerting
Signs of dissatisfaction reported to your teams.
See also: Creating Surveys,Sampling, and Quotas.
Satisfaction Surveys: Your Questions.
What sources are used to compile satisfaction reports?
Listener Survey's customer and employee surveys, sentiment scores, and themes identified through Cross-Mining in your interactions, and, if necessary, other sources of the voice of the customer, such as review sites or your own applications.
Can we track NPS and CSAT?
Yes: Your satisfaction metrics—including NPS and CSAT—are centralized along with all your feedback.
Can survey results trigger alerts?
Yes. You can manage alerts to your teams based on data from your surveys, at every stage of the customer journey.
Are employee surveys covered?
Yes, the reports cover both customer and employee surveys and questionnaires.
Other CRM Dataviz features
Want to work with us?
Contact us
