Cross-Mining
Translation of calls or text conversations for call centers
Do you manage multilingual call centers or contact centers and want to centralize your evaluations for Quality Monitoring Speech Analytics just a few teams? Now you can. CrossCX natively CrossCX 18 languages for real-time or delayed translations, whether for audio or text conversations. Your evaluators or speech analytics dashboards speech analytics interactions translated directly into the language of your choice.
They can also be included in a workflow to summarize exchanges, making it even easier for your teams to improve customer interactions.
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