CX dataviz
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Discover all platform features
Cross-CX is a complete, integrated platform dedicated to improving every aspect of your customer interactions. Click below to discover our modules, which can be subscribed to and used in synergy or independently.
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Our Modules
Our Features
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Benefits
Interception / Centralization
Capture and centralize interactions across all channels, with a history of interactions ready for analysis.
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Cross-CX Connectors
Easily connect all your CRM tools across all channels. CROSS-CRM manages the daily interconnection with your tools.
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GetDATA
CrossCX’s ETL for importing and transforming your third-party data, with scheduled imports.
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Speech to text
Automatic transcription of calls into text, either in real time or later, in more than 30 languages.
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Sentiment Analysis
A sentiment score ranging from 0 to 100 for each phrase, from both the customer's and the advisor's perspectives, to identify sources of frustration and trends.
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Categorization
Intentions, contexts, and key phrases automatically detected in your conversations, with reporting and business alerts.
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AI Connectors
Latest-generation Generative AI Connectors
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Customization of Evaluation Methods
Fully customizable scoring grids, grading scales, selection methods, quotas, and evaluation workflows.
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Corrective Actions
Processing Resolutions and Improvements Following Evaluations
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Automated Quality Management (AQM)
Automatically scan interactions to detect non-compliance
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Quality Reports
Cross-media evaluations, quotas, corrective actions, and training: reports from your Quality Monitoring, ready to guide your strategy.
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Contact Reports
Phone, email, chat, social media: all your customer interactions in real time, from the big picture down to individual interactions.
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