CX dataviz
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Discover all platform features
Cross-CX is a complete, integrated platform dedicated to improving every aspect of your customer interactions. Click below to discover our modules, which can be subscribed to and used in synergy or independently.
Our Modules
Our Features
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Benefits
Interception / Centralization
Interception and archiving of recorded interactions across all channels.
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Cross-CX Connectors
Easily connect all your CRM tools across all channels. CROSS-CRM manages the daily interconnection with your tools.
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GetDATA
Manages the import of third-party data into your Cross-CRM Data-Warehouse.
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Speech to text management
CROSS-CX and its Speech to text partners Speech to text an innovative solution for automatic conversation transcription.
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Sentiment Analysis
Detection of positive or negative sentiments and trends in your customer interactions or verbatim.
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Categorization
AI scans your conversations and provides real-time detected key phrases or expressions, summaries, and translations.
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AI Connectors
Latest-generation Generative AI Connectors
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Customization of Evaluation Methods
Customization of Evaluation and Scoring Methods, and Workflows
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Corrective Actions
Processing Resolutions and Improvements Following Evaluations
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Automated Quality Management (AQM)
Automatically scan interactions to detect non-compliance
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Quality Reports
Advanced reports for Quality exploration and alerting
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Contact Reports
All reports on all your customer interactions at every point of the journey
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