Admin Tools
Data anonymization: Protect PII in your conversations.
Contact centers handle personally identifiable information (PII) every day. CrossCX automatically detects and anonymizes this data in calls and digital conversations to ensure compliance with the GDPR and maintain your customers’ trust.
Sensitive data from your conversations.
Contact
Names, addresses, phone numbers, email addresses.
Identifiers
Banking information and Social Security numbers.
Specific Identifiers
Other personal identifiers specific to your business.
From detection to anonymization.
Automated Detection
PII is identified in recorded calls, transcripts, and digital conversations.
Anonymization Using AI
Individuals are no longer identifiable, and the data needed for analysis is retained.
Built-in Security
An infrastructure that complies with standards (ISO 27001, GDPR, HIPAA) at our partners' facilities.
Real time
Anonymization at the point of collection, useful for chatbots and live calls.
Analyze and train without putting your clients at risk.
Training and Analysis
Analyze transcripts to train your advisors without compromising confidentiality.
Secure Personalization
Anonymized data to personalize the experience without infringing on privacy.
Leak Prevention
Even in the event of a cyberattack, anonymized data limits the impact.
Anonymization: Your Questions.
What data is anonymized?
Contact information (names, addresses, phone numbers, email addresses), banking information and Social Security numbers, and other personal identifiers.
On which channels?
Recorded calls and their transcripts, as well as digital conversations and text data.
Can we still analyze conversations?
Yes: Anonymization preserves the data needed for business analysis and to improve customer service.
How does CrossCX help ensure compliance with the GDPR ?
See the pages Quality Monitoring and Speech Analytics , which are in accordance with GDPR.
Other Admin TOOLS features
Want to work with us?
Contact us
