Admin Tools
CRM Data Management
Data Imports and Exports, Workflow activation, data scanning and alerting… we understand your business!
– Connectors to CRM software and other data collection tools in the cloud or within your IT system
– Visualization, cleansing, exclusion, and association of data from various sources
– Programming import and export rules and frequencies for databases
– Import tracking and alert management
– On-demand XLs exports in your chosen format for all data in your DataWarehouse
Easy Management of your CRM Data
- Import
- Transformation
- ODBC Flags
- Exports and Alerts
Import
With GetDATA, you immediately have ready-to-use connectors for your CRM applications: integrate your data from all sources, and then easily determine the populations to audit and the sources for your CROSS-CRM reports. Our powerful proprietary ETL also allows you to connect data from your own applications and integrate it into your CRM Dataviz reports.
Transformation
Easily configure data mapping and transformation rules: Date formats and encoding / Conditional registrations / Joins / Conditional queries / Table calculations / Task scheduling / Conditional flags / Conditional imports / Custom transformation calculations and filters… your versatile ETL is at your fingertips!
ODBC Flags
Directly enrich your CRM data within your tools by injecting ratings and comments, or automatically trigger alerts, corrective actions, or IT processes to address dissatisfactions detected via CROSS-CRM.
Exports and Alerts
Manual and automatic dissemination of corrective actions / Performance history tracking and alerts / Interfaces and data flows with third-party systems / Email / SMS alerts… everything is ready to provide meaningful and impactful analyses within CROSS-CRM.
We have connectors for all your interactions
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Added value modules
- CX 360° CRM Dataviz
- Listener QM
- Listener Survey
CX 360° CRM Dataviz
Our AdminTools complement CRM Dataviz features CRM Dataviz providing turnkey connectors to enrich your Customer and Employee Experience analysis dashboards.
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Listener QM
Our AdminTools complement CRM Dataviz features CRM Dataviz providing turnkey connectors, but also by enabling you to generate automatic actions in your software tools following evaluations, such as automatic reminders.
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Listener Survey
Our AdminTools complement Listener Survey functionalities and are used for designing connectors for real-time surveys, collecting customer feedback on the web, or triggering automatic customer retention actions.
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