Admin Tools Data Management

Your data. Your rules.
On your own terms.

Admin Tools your administrators full control—connectors, anonymization, exports, APIs—without relying on CrossCX your IT department.

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25+Connectors
100%Admin autonomy
GDPRCompliance
Admin Tools Data Management · CrossCX
Admin Tools Data Management Admin · Data Management
25+
Connectors
GDPR
Compliance
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Admin Tools Connectors & Data

CrossCX Connects to your infrastructure.
Read-only by default. No disruption. No IT project required.

Admin Tools listens to your existing data streams—telephony, CRM, CCaaS—in read-only mode, via secure data buses. No writes to your source systems—unless you enable FlagDATA to send calculated data back to a database of your choice. No custom development required: CrossCX integrates with what you already have.

Read-only connection — no writing by default
CrossCX Monitors your data streams via vendor-certified connectors. No data is written to your CCaaS, phone system, or source CRM. The only possible data write—FlagDATA—is an option you enable, to the database of your choice, with the permissions you grant it.
Secure data buses — encrypted, traceable, and auditable data streams
All data flows are transmitted via secure channels (TLS 1.3, OAuth2 token) with time-stamped access logs. Every transaction is traceable and auditable—compliant with GDPR the most stringent data security standards.
25+ ready-to-use connectors — up and running in days, no coding required
Genesys, Salesforce, Zendesk, Cisco, Avaya, Teams — each connector comes pre-integrated, tested, and maintained with every vendor update. No IT project, no custom development.
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Admin Tools Connectors & Data

An open and secure data infrastructure

Six capabilities, one administration tool. From GDPR anonymization to XLS exports — Admin Tools gives your teams complete control over their data.

Anonymization
APIs
GetDATA
SenDATA
FlagDATA
GDPR CSR
Step 1 of 6
Automatic anonymization of personal data
Detect and redact IBANs, names, addresses, and phone numbers in your transcripts and recordings—no development GDPR default.
Data anonymization
Step 2 of 6
Open APIs — Integrate CrossCX your IT system
Comprehensive documentation, secure tokens, real-time webhooks— CrossCX APIs CrossCX integrate QM data, analytics, and VoC into any third-party system.
CrossCX APIs
Step 3 of 6
GetDATA Custom ETL for your connectors
Our ETL tool makes it easy to create data pipelines between CrossCX your systems—no coding required, just configuration. Connect any source in just a few days.
GetDATA
Step 4 of 6
SenDATA Unlimited XLS Exports
Create custom Excel reports from any CrossCX data CrossCX reports that can be scheduled, filtered, and automatically shared with your teams via email or Slack.
SenDATA
Step 5 of 6
FlagDATA — optional update to your databases
Option enabled at your request: " CrossCX " saves the data it has calculated (QM scores, tags, sentiments) to the database you specify—CRM, data warehouse, or BI tool—via a dedicated ODBC connection.
FlagDATA
Step 6 of 6
GDPR CSR — Built-in compliance across the entire platform
Customizable retention policies, access logs, consent forms — CrossCX designed to comply with European regulations without incurring additional costs or requiring a dedicated project.
GDPR CSR
Added value modules

Admin Tools the foundation of the entire platform

Admin Tools , secures, and orchestrates data from all CrossCX modules CrossCX it’s the infrastructure layer that makes the platform independent of your CCaaS.

Listener QM Quality Monitoring
Listener QM Quality Monitoring
Human and AI evaluations for 100% of interactions. Corrective actions and training triggered automatically.
See Listener QM
Cross-Mining Speech Analytics
Cross-Mining Speech Analytics
Transcription, sentiment analysis, categorization, and AI-generated summaries for all your voice and text interactions.
See Cross-Mining
CRM Dataviz CX Data Visualization
CRM Dataviz CX Data Visualization
360° view of contacts, quality, and satisfaction—linked to your CRM and CCaaS data in real time.
See CRM Dataviz
Listener Survey · VoC Surveys
Listener Survey · VoC Surveys
Multichannel satisfaction surveys featuring sampling, quotas, and analysis of customer feedback.
See Listener Survey
Orchestration & Connectors

Without orchestration, speech analytics
remains merely reporting.

CrossCX Connects to your systems via passive monitoring—no write access to your source systems, no changes to your infrastructure. Data flows through secure, encrypted channels. Your IT teams retain control, and your CIO can approve the solution with complete confidence.

Read-only by default
TLS 1.3 · OAuth2 · timestamped logs
GDPR Full IT Department Oversight
Zero-impact infrastructure
Non-intrusive connection — read-only
CrossCX to your data streams in a passive listening mode—no writing, no changes to your CCaaS or CRM. Your source infrastructure remains unchanged.
Secure buses — TLS, OAuth2, time-stamped logs
All data is transmitted in encrypted form. Every transaction is logged, time-stamped, and auditable—meeting the needs of even the most demanding security and compliance teams.
No impact on your source systems
CrossCX does not write to your CCaaS, telephony system, or source CRM. Actions are triggered in CrossCX, via your own APIs, or—if you enable it—by FlagDATA to the target database you specify—always under the control of your IT department.
Deployment in days — without an IT project
A certified connector, an API key, and a configuration session. The CrossCX team CrossCX the deployment and maintains the connector with every vendor update.
Voicebot
Automatic handoff from bot to human when frustration is detected, with full context relayed to the agent in real time.
Quality Monitoring software
Non-compliant assessment → corrective action created + LMS course triggered → automatic tracking of completion without supervisor intervention.
CRM
Termination signal detected → escalation ticket created in your CRM + real-time supervisor alert + tailored coaching initiated.
Analytics
Prohibited word detected by Cross-Mining real-time alert to supervisor + flagged record + pre-filled QM form for priority review.
25+ connectors
See all connectors
Telephony, CRM, AI, bots — browse the entire catalog and check compatibility with your tech stack.
Browse connectors
APIs & Orchestration
Open APIs & ETL
Comprehensive documentation, real-time webhooks, GetDATA — integrate CrossCX any third-party system without the need for custom development.
See the APIs
Technical demo
Your stack, our connectors
Our experts will assess your infrastructure and show you how to integrate CrossCX your tools—30 minutes, no obligation.
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Integration · Autonomy · GDPR

"Complete control over our data, up and running in just a few days."

With Admin Tools, IT teams stay in control without the hassle of complex projects—25+ ready-to-use connectors, open APIs, and GDPR anonymization from day one.

Do you see Admin Tools your system?
Our experts will assess your tech stack and show you how to integrate CrossCX just a few days—with no obligation.
Request a demo View the entire CrossCX platform

Added value modules

  • CX 360° CRM Dataviz
  • Listener QM
  • Listener Survey

CX 360° CRM Dataviz

Our AdminTools complement the features of CRM Dataviz providing ready-to-use connectors to enhance your dashboards with insights into the customer and employee experience

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cross crm dataviz logo

Listener QM

Our AdminTools complement CRM Dataviz features CRM Dataviz providing turnkey connectors, but also by enabling you to generate automatic actions in your software tools following evaluations, such as automatic reminders.

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Listener Survey

Our AdminTools complement the features of Listener Survey and are used to design connectors for real-time surveys, to collect customer feedback online, or to trigger automatic retention actions for your customers.

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Listener Survey logo
Cross-cx-quality monitoring and AI-conversation-analysis

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