.Across all channels.
Listener Survey lets you create, distribute, and analyze all types of surveys—with full control over sampling and quotas.
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Polls · Listener Survey
Your customers' voices are everywhere.
Listen to them. Bring them together. Take action.
Your customers are speaking out—in your surveys, on review sites, on social media, and during your calls. Listener Survey brings all these sources together to create a 360° view of customer satisfaction, linked to your service quality.
's unified view of customer satisfaction
or collect
's manual processing of verbatim transcripts
A comprehensive, connected VoC system integrated with quality management
5 steps, one tool. Creation, distribution, sampling, analysis—and integration with your existing VoC tools. The voice of the customer is directly incorporated into the quality loop.
Do you already have VoC tools—
—or do you need us to collect the data?
Either way, we’ll adapt.
Listener Survey doesn’t force a replacement. Depending on your situation, it either integrates with your existing system or collects data for you—and in either case, the full power CrossCX over to analyze, alert, and act.
We connect to your existing sources
Do you already use a survey tool, or are you active on Google Reviews, Trustpilot, or social media? CrossCX seamlessly CrossCX these platforms and brings everything together in a unified view.
We collect data for you across all channels
Don't have a survey solution yet? Or would you like to add more channels? Listener Survey can set up your surveys in just a few days—via email, SMS, web link, QR code, or integrated into your business applications via a link or API.
360° View of Customer Voice —
: All sources in one place
VoC isn't just about data collection.
It drives action.
Your VoC sources are already connected.
We'll be up and running in a few days.
Phone, email, chat, CRM, survey tools — Admin Tools over 25 vendor-certified connectors to automatically populate Listener Survey and CRM Dataviz your existing systems.
Listener Survey integrates with the entire platform
Customer feedback collected by Listener Survey enriches CRM Dataviz, feeds into Listener QM triggers actions in Listener LMS.
"True customer satisfaction can be measured, analyzed, and acted upon."
With Listener Survey, every piece of feedback becomes an actionable insight—linked to quality assessments, improvement plans, and training to close the loop between perception and performance.
Added value modules
- Verbatim Analysis
- Data Visualization
- Quality Monitoring
- Connectors
Verbatim Analysis
Listener Survey integrates with Cross-Mining enable the creation of a powerful bot for categorizing and analyzing customer satisfaction, identifying surveys containing negative sentiment or specific phrases, and generating alerts based on voice content.
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Data Visualization
Listener Survey integrates with CRM Dataviz enable in-depth analysis of your surveys and review of your customers' verbatim comments.
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Quality Monitoring
Listener Survey integrates with Listener QM let you thoroughly evaluate the quality of interactions related to your surveys and help your teams avoid repeating the mistakes that cost your companies points.
DiscoverConnectors
Listener Survey integrates with our Admin-Tools for your post-call surveys, to alert your teams, or to trigger IT processes based on survey data.
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