Home Modules & Features Quality Monitoring Customization of Evaluation Methods
Listener QM
Customization of Evaluation Methods
Listener QM complete customization of assessment methods, grading, and workflows. Discover the features for creating grids and assessment systems.
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Various Modes
Listener QM various configurable evaluation modes, including random modes and AI suggestions for interactions to be evaluated.
Quotas
Uniform agent evaluation, standardized and criterion-based quotas, sampling.
Actions and Alerts
Management and dissemination of feedback and unacceptable situations. Manual or automatic creation of corrective actions.
Scoring
Customizable evaluation grids, configurable bonus/malus scoring systems, point carry-overs, exception management.
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