Cross CX a French platform specializing in Quality Monitoring and Speech Analytics.
It enables contact centers and customer service departments to automatically analyze conversations (voice, chat, email, etc.) and feedback from customers and employees—to assess quality, understand customer sentiment, and improve the overall experience.
It enables contact centers and customer service departments to automatically analyze conversations (voice, chat, email, etc.) and feedback from customers and employees—to assess quality, understand customer sentiment, and improve the overall experience.
The platform's 6 modules
Listener QM
Quality Monitoring , augmented, or fully automatedQuality Monitoring
Cross-Mining
Speech Analytics, Sentiment Analysis, and Transcription
360° Customer Experience / CRM Dataviz
Data visualization and omnichannel reporting
Listener Survey
Surveys and Customer Feedback
Listener LMS
Training and skill development for agents
Admin Tools
Data Management, APIs, GDPR Anonymization
