Pourquoi choisir CrossCX : vos questions, critère par critère

Cross CX stands out for its well-designed user experience. Customer feedback confirms the tool’s simplicity and versatility: teams can record calls and apply their evaluation rubrics with ease, thanks to an intuitive interface. Users particularly appreciate how intuitive …

Cross CX is, at its core, an open platform. There are numerous connectors available to integrate the solution with your telecom tools (call centers, cloud-based contact center solutions) and your CRM tools. In practice, Cross CX easily connects all your tools and centralizes day-to-day customer interactions…

Cross CX offers full openness through its APIs and integration tools. Powerful Cross-CX APIs have been created to interact with the platform, as well as technical modules such as GetDATA (in-house ETL for importing third-party data), SenDATA (generation of XLS exports and reports), and FlagDATA …

Customization is one of Cross CX’s key strengths. The tool allows you to fully customize assessment methods, rating scales, and related workflows. Specifically, you can configure your own criteria …

Reporting is at the heart of Cross CX’s offering. The platform provides state-of-the-art quality reports, featuring 360° analyses that combine all channels. It includes advanced reports that enable exploration and alerts regarding service quality, as well as …

The Cross CX solution has opted for real-time analysis. Thanks to the latest advancements in Speech Analytics , and AI, data from all your channels can be scanned automatically and in real time. In practice, this means that as soon as a conversation is in progress or has just ended, insights are available: a score of …

Cross CX emphasizes tailored support and its hands-on experience. The team is accustomed to rapid deployment at client sites: they transform features into concrete solutions tailored to YOUR needs, often in just 4 weeks. This agility is the result of….

Cross CX has opted for a comprehensive, modular solution. In addition to the automated " Quality Monitoring " and " Speech Analytics" features, the platform natively integrates Customer Voice modules (surveys, feedback) and training/LMS modules for agents, all managed through a shared 360° " CRM Dataviz ." This wealth of functionality …

Recognizing this challenge, Cross CX natively integrates corrective action management and links it to training. The Cross CX “ Quality Monitoring ” module makes it easy to manage action plans following assessments. For example, if the AI …