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Benefits
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Conversation analysis
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QM automatisé
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Cross CX
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Extensive functional coverage ("all-in-one" platform)

Listener LMS
Cross CX everything a CX organization needs into a single modular platform: QM, Speech Analytics, Voice of the Customer, LMS, Data Visualization, and Admin Tools. The modules communicate with one another—an assessment triggers training, and feedback enhances conversational analysis.

Cross CX features

Listener QM Listener QM Quality Monitoring the heart of the system Cross-Mining Cross-Mining Speech Analytics Semantic Analysis Listener Survey Listener Survey Customer Feedback — NPS, CSAT, Surveys LMS integrated with QM LMS Integrated with QM From assessment to training in one click CX 360° Data Visualization CX 360° Data Visualization Unified multi-source reporting Admin Tools Admin Tools APIs, anonymization, connectors
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