Cross CX for companies with a structured customer service department or contact center, regardless of industry.
It is used by major players in banking, telecommunications, media, retail, and insurance. Whether you are a quality manager, customer experience director, or operations supervisor, Cross CX the tools to track, understand, and improve every customer interaction.
It is used by major players in banking, telecommunications, media, retail, and insurance. Whether you are a quality manager, customer experience director, or operations supervisor, Cross CX the tools to track, understand, and improve every customer interaction.
Profiles that use Cross CX
Quality Manager
Listening checklists, scoring, tracking deviations, and action plans
CX Director
360° view of interactions, satisfaction reporting, and NPS
Operations Supervisor
Real-time monitoring, alerts, and agent coaching
Training Manager
LMS courses related to employee performance evaluations
DPO / CIO
Native anonymization, GDPR, French hosting or on-premise
Outsourcing Provider / BPO
Multi-client, multi-channel, multi-language
The modules available to them
Listener QM
Quality Monitoring , augmented, or automaticQuality Monitoring
Cross-Mining
Speech Analytics, Sentiment Analysis, and Transcription
360° Customer Experience / CRM Dataviz
Omnichannel reporting and dashboards
Listener Survey
Surveys and Customer Feedback
Listener LMS
Training and skill development for agents
Admin Tools
Data Management, APIs, GDPR Anonymization
“We had the opportunity to appreciate the richness and simplicity of the tool: we can sample calls, easily associate our listening grids with them, and the Speech Analytics module Speech Analytics very powerful.”
“Cross-CX has become our primary tool for evaluating speech quality, allowing us to centralize and archive collected data in the form of pre-established and customizable reports, which can then be accurately presented to the relevant teams.”
“I confirm my complete satisfaction with using CROSS-CX and all the features it offers. We appreciate the intuitive nature of programming statistical reports, as well as the quality module.”
“Le temps des superviseurs est désormais réservé à des ateliers, au traitement des demandes, au travail sur la qualité et l’attitude de service.”
