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What is Speech Analytics how does it work?

Speech Analytics the technology at the heart of Quality Monitoring .

It is a software tool that automates the monitoring of customer interactions by converting audio recordings into actionable data using speech recognition and natural language processing.

The 4 steps of the process

1 Audio Transcription Voice-to-text conversion via Speech-to-Text on 100% of calls.
2 Semantic detection Identification of keywords and phrases related to your business challenges.
3 Sentiment Analysis Measuring tone and emotions throughout the conversation.
4 Reporting & Alerts Dashboards, data visualization, and automatic alerts for weak signals.

The modules in question

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