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Interception Interception / Centralization of Your Customer Interactions

Customization Fully customize your evaluation methods

Corrective Actions Manage your corrective actions with ease

Automated or Augmented QM Enhance your quality evaluations with AI

Quality Reporting Benefit from state-of-the-art quality reporting

Generative AI Connectors Connectors to latest-generation generative AI

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Speech to text Automatic transcription of conversations

Sentiment Analysis Detection of sentiments and trends

Categorization Display detected key phrases or expressions

Call or text summaries Boost productivity with AI-based summaries

Real-time translations Easily translate your multilingual interactions

Generative AI Connectors Connectors to generative AI

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Customer Contact Reports Reports on all your channels and all your customer interactions

Quality Reports Reports on the quality delivered to your customers and corrective actions

Satisfaction Reports All data on your customers' feedback

XCRM Connectors All connectors to your customer interaction tools

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Survey Creation Easily and quickly create all types of surveys

Maximum Compatibility Distribute your surveys as widely as possible

Sampler and Quotas Control the representativeness of your satisfaction surveys

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Customized Portal A portal branded to your colors to disseminate knowledge

Online Classrooms All tools within a virtual classroom

Learning Paths Design learning paths that align with your specific requirements

QM and LMS Integration Connect your quality assessments with your online courses

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Data anonymization Identification and anonymization of personal data

Cross-CX APIs Streamline integrations with your systems using our APIs

GetDATA Our in-house ETL facilitates the creation of connectors

SenDATA Build unlimited XLS exports and reports

FlagDATA Effortlessly record data into other databases

GDPR CSR Cross CX GDPR CSR compliance

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Livre blanc : Live assist – les impacts cognitifs

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White Paper: The ROI of Quality Monitoring Conversation Analysis

It's a fact: quality monitoring contact centers and new speech analytics features help analysts successfully work on the customer journey and business results Speech Analytics

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