[CANAL+] Supervisors’ time refocused on coaching
Chez notre client Canal Plus, le temps des superviseurs est recentré sur l’accompagnement des équipes.
Customer Testimonials
[CASE STUDIES] The world of insurance and the DDA
Coming into force on October 1 (February 1, 2019 for obligations relating to training and professional development), this directive impacts the distribution of insurance products, whether through salaried networks, direct sales or insurance intermediaries.
[CUSTOMER CASES] "Negative feelings can change during a call." The partnership between Ratp and Customer-Square
We had the opportunity to appreciate the richness and simplicity of the tool, which makes it possible to do the 3 essential things" ... Read the article published in En-Contact on the partnership between RATP and CROSS.CX
The return on investment of Quality Monitoring
💰 Et si l’on parlait du ROI du Quality Monitoring (retour sur investissement) avec CrossCX ! Nos Clients savent déjà que l’implémentation de la plateforme peut transformer votre gestion de l’expérience client, et booster vos performances opérationnelles, nous avons choisi de vous partager une partie de leurs secrets ! 🕵♂️ Dans notre guide exclusif sur […]
✨ Cross CX A platform dedicated to your success.
Aujourd’hui, nous prenons un peu de recul pour rappeler ce qui fait la force de Cross CX : une plateforme CX conçue spécifiquement et exclusivement pour vous aider à mesurer, comprendre et agir sur chaque interaction client. ✔️ Mesurer : Nous centralisons toutes vos données clients et collaborateurs, sur tous les canaux, pour un suivi […]
✨ 2024: In less than a year, we are already receiving positive feedback on the implementation of Quality Monitoring !
In just a few months, several companies have begun transforming their processes using this approach, improving compliance, customer satisfaction, and agent performance. This article presents our experience with Cross CX and automated quality monitoring , along with the results we’ve observed. 🔍 The concrete benefits:– Accurate, real-time analysis of […]
