[CANAL+] To date, the platform has generated a 20% time saving.
To date, the platform has generated a 20% time saving for our customer Canal Plus.
Customer Testimonials
[CASE STUDIES] The world of insurance and the DDA
Coming into force on October 1 (February 1, 2019 for obligations relating to training and professional development), this directive impacts the distribution of insurance products, whether through salaried networks, direct sales or insurance intermediaries.
[CUSTOMER CASES] "Negative feelings can change during a call." The partnership between Ratp and Customer-Square
We had the opportunity to appreciate the richness and simplicity of the tool, which makes it possible to do the 3 essential things" ... Read the article published in En-Contact on the partnership between RATP and CROSS.CX
The return on investment of Quality Monitoring
💰 Let's talk about the ROI (Return on Investment) of ualitymonitoring with CROSS-CX! Our Customers already know that implementing the platform can transform your customer experience management, and boost your operational performance, so we've chosen to share some of their secrets with you! 🕵♂️ In our exclusive guide to [...]
✨ Cross CX A platform dedicated to your success.
Today, we're taking a step back to remind you what makes Cross CX so powerful Cross CX a platform designed specifically and exclusively to help you measure, understand, and act on every customer interaction. ✔️ Measure: We centralize all your customer and employee data, across all channels, for accurate tracking […]
✨ 2024: In less than a year, we are already receiving positive feedback on the implementation of Quality Monitoring !
In just a few months, several companies have begun to transform their processes with this approach, improving compliance, customer satisfaction, and agent performance. 🔍 The concrete benefits:- Accurate, real-time analysis of interactions.- Agent coaching based on objective data.- Proactive detection of problems to limit churn.- [...]
