Speech Analytics processes conversational data, which is sensitive by nature.
Three key areas to address: legal compliance (GDPR personal data),ethics and transparency toward customers and employees, and internal compliance monitoring.
Three key areas to address: legal compliance (GDPR personal data),ethics and transparency toward customers and employees, and internal compliance monitoring.
The 3 pillars of compliance
⚖️ GDPR Compliance
Hosting in France or on-premise, native anonymization, management of retention periods and access rights.
🔍 Ethics & Transparency
Clear information for customers (registration notice) and employees; the role of AI is documented and explainable.
🛡️ Business Compliance
Speech Analytics a compliance tool: automatic detection of legal disclaimers, mandatory scripts, and sales alerts.
Cross CX Warranties
- GDPR platform — see the GDPR CSR compliance page.
- Configurable anonymization of personal data (name, IBAN, card number).
- Granular access rights and audit trails.
- Managed hosting — in France or on-premise your needs.
The modules in question
