An evaluation without a debrief is just a grade; an evaluation followed by a debrief is a catalyst for progress. The Quality Monitoring provides a factual and shared foundation for coaching: criteria that were not met, the relevant excerpt, and the advisor’s history.

Listener QM organizes the next steps: scheduling the debrief, creating a progress plan with specific deadlines, assigning and tracking corrective actions, and initiating training Listener LMS based on the deviation. The advisor can access all of this in their dashboard, along with a push notification on the mobile app; the supervisor monitors the progress of their teams.

Related Features: Corrective Actions · Listener LMS · Article: The Importance of Debriefing in Quality Monitoring