Build loyalty with
your conversations.
By analyzing AI-powered automated customer service conversations, CrossCX software help companies in tailoring their marketing, retention, and loyalty programs, and train teams to boost compliance, marketing, and sales.
The Customer Interaction Leaders platform
Measure Customer
and Employee Experience
Conversation analysis
Our software collects data from all touchpoints and centralizes all customer service interactions, as well as customer and employee feedback. This allows for real-time analysis of conversationsthroughout the customer journey, as well as during sales and management processes.
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Voice of the Customer and Employee
Our platform also makes it possible, at every stage of the customer journey, to generate additional feedback from customers or employees, oror collect them across all areas of the company, and to organize this feedback data for your employee quality programs and your loyalty programs.
See Listener SurveyUnderstand
customer data
CRM & CX Analytics
With a wide range of easy-to-customize data visualizationdashboards, statistics, and alerting tools, you’ll never have to leave any key aspects of your strategy to chance again.
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CRM data flow
Your customer service teams, contact center staff, and customer loyalty teams will no longer have to spend any time collecting, organizing, and distributing or digesting massive amounts of data. Your employees are finally focused on implementing training, retention, and experience-enhancement programs aimed at building loyalty among your customers and teams, and are no longer confined to repetitive tasks.
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Build Customer
and Team Loyalty
Quality Management
Thanks to our features for employee engagement and retention, and thanks to tools that automate and enable the customization of all types of assessment or corrective actions, our software enables you to take action on all fronts.
See Listener QM
Team training
Take care of every detail, improve your processes and purchasing decisions, your offerings, your marketing, your customer relations, and your sales. Ultimately, you reap the greatest reward: unwavering loyalty and satisfaction from your employees, as well as from your valued customers.
See Listener LMSEnhance Customer Experience
Through AI
Quality Monitoring
There is no need to collect feedback to understand the experience of customers and employees. Thanks to Speech Analytics and AI (Speech to text, sentiment analysis, generative AI), all CX channels can be scanned automatically and in real time.
See QM Augmented
AI and pro-active enhancement
You’ll be able to identify all the signals and data relevant to your customer service team—from voice calls, emails, reviews, and social media—as well as to your marketing and sales teams.
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To which level are you ?
Discover Cross-CX modules
Our Clients Recommend Us!
Click below to discover all the details about the various benefits and features of our software:
Quality Monitoring
Quality Monitoring customer service Quality Monitoring software that enables 360° campaign management to improve the quality of customer interactions.
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Speech Analytics
An speech analytics solution that detects and analyzes the main concerns of customers and teams in real time, and monitors the quality and content of conversations.
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CX dataviz
Collect data from your own tools and visualize it in your own way. A solution that makes data from CX tools and call centers more explicit thanks to Datavisualization.
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Online Courses
Master your online CX courses and training programs to help teams progress based on what is detected via Cross CX features.
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Voice of the Customer Surveys
Software for preparing and managing customer or employee questionnaires via various channels (telephone, e-mail, web, SMS, review sites), in order to collect and process valuable feedback.
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CRM Data Management
Data management tools (ETL) for importing and exporting data, anonymizing data, sending data back to IS, and automating certain processes such as creating an automatic reminder or generating a summary.
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Our news
AI-assisted agent self-assessment: towards Quality Monitoring in contact centers
Contact centers face a dual challenge: ensuring impeccable service quality for increasingly demanding customers, while quickly training and mobilizing advisors in a constantly changing environment subject to structural turnover. Historically, Quality Monitoring QM) has focused primarily on analyzing interactions between […]
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Speech Analytics when AI transforms conversation into strategic intelligence
Conversation analysis: a silent revolution Every day, companies accumulate thousands of hours of calls, meetings, and customer interactions. These conversations are full of valuable information... but often remain untapped. speech analytics, or conversation analysis using artificial intelligence, gives a voice to data. Thanks to AI, it is now possible to [...]
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The importance of debriefing in Quality Monitoring
Debriefing is an integral part of Quality Monitoring contact centers and customer service departments. By involving both agents and managers in constructive feedback, debriefing transforms each piece of feedback into concrete actions for improvement. These debriefings can be structured and optimized to foster a true culture of continuous improvement. Debriefing […]
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Customer service from 2022 to 2025: from storms to AI agents
Today we asked an AI to compare McKinsey's 2 articles on the state of customer relations in 2022 and 2024, to look at Gartner and BCG's insights on 2025, and to help us learn from them. Analysis based on the two McKinsey articles cited, in particular the [...]
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13 key criteria for choosing an Quality Monitoring and Speech Analytics solution
Choosing an Quality Monitoring and Speech Analytics tool Speech Analytics a strategic challenge for customer-focused organizations. Whether in contact centers, customer service departments, or customer experience departments, professionals (customer relationship managers, quality managers, CX directors, etc.) expect such a solution to combine advanced technology with business value. […]
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Employee Commitment: A foundation for contact center performance
Customer experience is often at the heart of companies' preoccupations, yet one key element is sometimes overlooked: contact center employee engagement. All too often, performance improvement is based on analyzing interactions, monitoring KPIs and collecting customer feedback, without this information leading to action.
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Sentiment analysis: A key lever for agent training and well-being
Improving the customer experience is a central issue for companies, and contact centers are the cornerstone of this. However, one fundamental element is still too often neglected: the well-being of agents. A satisfied, committed and well-trained agent has a direct influence on customer satisfaction.
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💡Maximize the efficiency of your Chatbots and Voicebots with optimized supervision!
Companies are increasingly turning to next-generation bots to provide autonomous, responsive customer services. But how can you ensure that these innovative tools truly meet your users' expectations? At CROSS-CX, we have developed key solutions for monitoring and continuously improving your bots. [...]
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Choosing transparent, on-premise AI models
🌐 Why choose transparent AI and Onpremise processes for your conversation analytics in speechanalytics , and for your automatic qualitymonitoring? In 2025, the data retention and use policies of large-scale AIs (LLMs) such as GPT-4, Deepseek Gemini, etc ... raise crucial questions about privacy and the duration [...]
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✨ 2024: In less than a year, we are already receiving positive feedback on the implementation of Quality Monitoring !
In just a few months, several companies have begun to transform their processes with this approach, improving compliance, customer satisfaction, and agent performance. 🔍 The concrete benefits:- Accurate, real-time analysis of interactions.- Agent coaching based on objective data.- Proactive detection of problems to limit churn.- [...]
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✨ Cross CX A platform dedicated to your success.
Today, we're taking a step back to remind you what makes Cross CX so powerful Cross CX a platform designed specifically and exclusively to help you measure, understand, and act on every customer interaction. ✔️ Measure: We centralize all your customer and employee data, across all channels, for accurate tracking […]
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Interactions between Cross CX modules
🎵 "That's all well and good, but how do you put it into practice?" "Quality monitoring , customer feedback collection, Speech Analytics, online courses and quizzes for my agents, telecom and CRM connectors, AI integration already up and running... Cross CX 's offering Cross CX clearly very comprehensive compared to the competition... But [...]
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Cross CX a French platform specializing in Quality Monitoring and Speech Analytics. It enables contact centers and customer service departments to automatically analyze conversations (voice, chat, emails, etc.) and feedback from customers and employees in order to assess quality, understand customer perceptions, and improve the overall experience. Cross CX artificial intelligence, semantic analysis, customer feedback, agent training, and action automation.
Read moreCross CX for companies with a structured customer service department or contact center, regardless of their sector. It is used by major players in banking, telecommunications, media, retail, and insurance. Whether you are a quality manager, customer experience director, or operations supervisor, Cross CX the tools to track, understand, and improve every customer interaction.
Read moreCross CX companies improve customer relations and team performance. The solution detects friction points in exchanges, measures compliance, analyzes emotions (sentiment analysis), centralizes customer feedback (Voice of the Customer), and automatically triggers corrective or training actions. It is a key tool for managing the customer experience on a large scale.
Read moreCross CX far beyond standard contact center tools. Unlike simple recording modules or basic scoring/tagging features built into call center engagement or telephony solutions, Cross CX a comprehensive omnichannel analytics solution, AI trained on real-world cases, Digital/CRM/telephony connectors to cover all your CX tools and channels, and a “complete CX platform” approach with an integrated training module, dashboards, alerts, and automated action plans. The configuration capabilities for your manual or automated QM grids are far more advanced, and platform administrators have significantly greater autonomy. Furthermore, a vendor for whom this is their core business typically has a more robust and sustainable roadmap.
Read moreYes, Cross CX fully GDPR compliant. Data is hosted in France or on-premise as needed, and the solution includes anonymization, access rights management, and retention period control features. It complies with the strictest security standards, which are essential for sensitive customer relationship data.
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