🌐 Why choose transparent AI and Onpremise processes for your conversation analytics in speechanalytics , and for your automatic qualitymonitoring?
In 2025, data retention and use policies by large-scale AI (LLM) such as GPT-4, Deepseek Gemini, etc ... raise crucial questions about data confidentiality and retention times. Like a growing number of European specialists, we have chosen a radical approach to continue forever to guarantee the security and confidentiality of our Customers' data.
❌ Market practices:
1/ Data retention
Periods of up to 3 years depending on suppliers and contract prices, and a bit of a legislative vacuum.
2/ Use of models for training
This is the default setting for some major players, unless the user explicitly opts out—in which case, beware of hallucinations…
Our Commitments CrossCX for best practices:
🤝No retention of user data:
Your conversation data is neither stored nor reused to train our AI or that of our partners.
⚔️ 100% on-premise solutions available
Our conversation analytics and automated QM tools can run directly within your secure environments, without transferring data to third-party servers. Our use of AI models is tailored to your needs without compromising confidentiality, thanks to specific models deployed locally.
🛡️Privacy Guaranteed
Your data remains under your exclusive control and is finely anonymized: Learn More
And it is processed in compliance with the strictest regulations, including the GDPR Learn More
🔒 Why Does This Matter?
In a world where personal data management is more in the spotlight than ever, we believe in an innovation model that respects your customers’ rights. While cookies tracked purchasing habits, conversation data directly impacts privacy. Take advantage of powerful, reliable, and above all, ethical AI.
👉 Want to learn more about our conversation analytics and automated QM solutions?
