Build loyalty through
your customer services
Cross-CX helps companies maintain and develop their customer capital, guide their retention and loyalty programs, and train their teams to boost compliance, marketing and sales.
Built for Leaders
Measure Customers and Employees
experience
Our software collects and centralizes, in a single point, all data from customer service interactions and customer and employee feedback, throughout the customer journey.
At each stage of the customer journey, our functionalities also enable you to generate other opinions, collect them from all parts of the company, and then structure this evaluation data for your employee quality programs, loyalty programs and customer satisfaction management.
Understand Customer data
Thanks to dashboards, easy to customize, with statistics and alerting tools, no important customer topic will be left to chance in the development of your improvement strategy.
Your CRM and contact center teams, or those dedicated to customer relations and customer loyalty, will spend no more time to collect, structure or digest huge masses of data. Your employees are now busy implementing training, retention, experience enhancement and loyalty programs for your customers and teams.
Act for Customer and Teams loyalty
Thanks to our functionalities for employee engagement and loyalty, and our tools for automating and customizing all types of evaluation or corrective actions, including those towards your Customers, our software enables you to act on all fronts of satisfaction.
Work out all the details, improve your processes and purchasing acts, your offer, your marketing, your customer relations and your sales, and ultimately reap the greatest rewards of all: unfailing loyalty and satisfaction, from your employees as much as from your precious customers.
Improve Customer Experience
Surveys are not anymore the only way to understand your customers' and employees' experience and build loyalty. Thanks to recent developments in Speech Analytics and Artificial Intelligence (speech-to-text, sentiment analysis, generative AI), the data you collect across all channels can be scanned and used in real time.
You'll be able to detect all the signals and data from your tools, including voice recordings, e-mails, reviews and social networks, and this will be useful for your customer services, marketing and sales departments.
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We're here to listen to you. Together we can improve each and every one of your customer interactions.
Tools and benefits
With the aim of achieving your loyalty objectives, improving retention, your offers and the
performance of your Customer Service, the software in the Cross-CRM solution enables you to :
Discover Cross-CX modules
Your customers recommend us!
Click below to find out more about the various benefits and features of our software :
Quality Monitoring
Multi-channel Quality Monitoring software for customer service, enabling 360° management of campaigns to improve the quality of customer interactions.
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Speech Analytics
Our AI Speech Analytics bot automatically detects topics of concern to your customers and teams, enabling you to improve your offers, retention and marketing.
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CX dataviz
Tools for collecting data from your own tools, and customized visualizations of your customer data, bring a new experience to customer services departments of all types of companies.
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Online courses
Online CRM courses and training programs, to help contact center teams or other CRM departments progress, depending on what is detected via our other tools.
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Voice of the Customer surveys
Loyalty survey and analysis software. Collect customer feedback across all channels, from a single point. Make it easy to manage your retention programs and satisfaction campaigns.
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CRM data management
Our solution for managing CRM data imports and exports, tools for customizing automated processes linked to data, and personalized e-mail or SMS alerts.
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Customers testimonials
Our customers testify to the benefits of Cross-CX
"To date, the platform has generated a 20% time saving, which should increase once the managers are up to speed. Supervisors' time is now reserved for workshops, processing requests, working on quality and service attitude."
"Cross-CX has become our main tool for evaluating speech quality, and enables us to centralize and historicize the data collected in the form of pre-established, scalable reports, so that we can then return them accurately to the teams concerned."
"We've had the opportunity to appreciate the richness and simplicity of the tool: we can sample calls, associate our listening grids to them without difficulty, and the Speech Analytics module is very powerful."
"I can confirm my complete satisfaction in using CROSS-CX and all the functionalities it offers us. We appreciate the intuitive programming of statistical reports, as well as the quality module."
Our news
[News CS ]Corporate Quality Departments have dreamed of it, CROSS-CX has done it.
Corporate Quality Departments have dreamed of it, CROSS-CX has done it. What is Augmented Quality Monitoring?
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[VIDEO CrossCX] What do we do? We do that!
This video provides a quick overview of CrossCX's main functions.
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[CUSTOMER-SQUARE] "Negative sentiment can evolve over the course of a call." The partnership between Ratp and Customer-Square
We had the opportunity to appreciate the richness and simplicity of the tool, which makes it possible to do the 3 essential things" ... Read the article published in En-Contact on the partnership between RATP and CROSS.CX
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[Interview] Manuel Jacquinet (En-contact) on Cross-CX - Quality monitoring and Speech Analytics
Relive the En-Contact Mag Interview on Speech Analytics, Quality Monitoring and data collection in contact centers
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[Interview] "Differentiation through service is a way for e-commerce sites to free themselves from a deadly price war - E commerce Mag
In a climate of hyper-competition, e-commerce players can no longer limit their strategies to customer acquisition. Customer loyalty is the absolute priority. But this requires precise customer knowledge.
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[VIDEOS] CROSS.CX Team Year 2020 in Review
Focus on a very special year and its impact on the work of young startup Cross CX
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[Interview] Manage your customer relations in real time with Alerts and Workflows - RelationClientMag
[CUSTOMER CENTRIC#1] Relive the interview with Relation Client Mag
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[CASE STUDIES] The world of insurance and the DDA
Coming into force on October 1 (February 1, 2019 for obligations relating to training and professional development), this directive impacts the distribution of insurance products, whether through salaried networks, direct sales or insurance intermediaries.
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[Interview]" Hard work pays off, as does listening to the customer's voice".
The article on En-Contact announces the launch of Cross CRM by Customer Square, a new tool designed to supervise and monitor the quality of customer relations across different channels and providers.
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[NEWS CS] CROSS-CX AND THE GDPR
CROSS-CX AND THE GDPR You have already entrusted us, or are considering entrusting us, with the provision of services involving one or more processing operations involving personal data contained in your local databases or in the cloud, interconnected with CROSS-CRM modules...
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[CASE STUDIES] To date, the platform has generated a 20% time saving.
To date, the platform has generated a 20% time saving for our customer Canal Plus.
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