Build loyalty through
your customer services
By analyzing conversations, Cross-CX helps companies maintain and develop their customer capital, guide their retention and loyalty programs, and train their teams to boost compliance, marketing and sales.
Measure Customers and Employees
experience
Our software collection at all points, and centralizesAll the data from customer service interactions and feedback from customers and staff can be accessed at a single point, allowing you to enable real-time analysisThis is the case throughout the customer journey, or during sales or management actions by the company.
At each stage of the customer journey, our functionalities also allow you to generate other opinions, and collect them from all parts of the companyand then structure this evaluation data for your employee quality programs, loyalty programs and customer satisfaction management.
Understand Customer data
Thanks to data visualization dashboards easy to customize, with statistics and alerting tools, no important customer topic will be left to chance in the development of your improvement strategy.
Your CRM and contact center teams, or those dedicated to customer relations and customer loyalty, will spend no more time to collect, structure and distribute or digest huge masses of data. Your employees are now busy implementing training, retention, experience enhancement and loyalty programs for your customers and teams.
Act for Customer and Teams loyalty
Thanks to our functionalities for employee engagement and loyalty, and our tools for automating and personalizing all types of assessment or corrective actionOur software enables you to take action on all fronts of customer satisfaction.
Tie up all the loose ends, improve your processes and purchasing actionsYou'll be rewarded with the best of all rewards: unwavering loyalty and satisfaction, from both your employees and your precious customers.
Improve Customer Experience
Surveys to understand your customers' and employees' experience and build loyalty. Thanks to recent developments in Speech Analytics tools and Artificial Intelligence (speech-to-text, sentiment analysis, generative AI), the data you collect across all channels can be scanned and used in real time.
You'll be able to detect all the signals and data from your tools, including voice recordings, e-mails, reviews and social networks, and this will be useful for your customer services, marketing and sales departments.
Book your demonstration
We're here to listen to you. Together we can improve each and every one of your customer interactions.
Tools and benefits
With the aim of achieving your loyalty objectives, improving retention, your offers and the
performance of your Customer Service, the software in the Cross-CRM solution enables you to :
Discover Cross-CX modules
Your customers recommend us!
Click below to find out more about the various benefits and features of our software :
Multi-channel Quality Monitoring software for customer service, enabling 360° management of campaigns to improve the quality of customer interactions.
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Speech Analytics
Our AI Speech Analytics bot automatically detects topics of concern to your customers and teams, enabling you to improve your offers, retention and marketing.
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CX dataviz
Tools for collecting data from your own tools, and customized visualizations of your customer data, bring a new experience to customer services departments of all types of companies.
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Online courses
Online CRM courses and training programs, to help contact center teams or other CRM departments progress, depending on what is detected via our other tools.
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Voice of the Customer surveys
Loyalty survey and analysis software. Collect customer feedback across all channels, from a single point. Make it easy to manage your retention programs and satisfaction campaigns.
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CRM data management
Our solution for managing CRM data imports and exports, tools for customizing automated processes linked to data, and personalized e-mail or SMS alerts.
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Our news
Choosing transparent, on-premise AI models
🌐 Why choose transparent AI and Onpremise processes for your conversation analytics in speechanalytics , and for your automatic qualitymonitoring? In 2025, the data retention and use policies of large-scale AIs (LLMs) such as GPT-4, Deepseek Gemini, etc ... raise crucial questions about privacy and the duration [...]
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✨ 2024: In less than a year, already positive feedback on the implementation of Automatic Quality Monitoring!
In just a few months, several companies have begun to transform their processes with this approach, improving compliance, customer satisfaction, and agent performance. 🔍 The concrete benefits:- Accurate, real-time analysis of interactions.- Agent coaching based on objective data.- Proactive detection of problems to limit churn.- [...]
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✨ Feature Focus #8 - Cross CX: A platform for your success.
Today, we're taking a step back to recall what makes Cross CX so powerful: a platform designed specifically and exclusively to help you measure, understand and act on every customer interaction. ✔️ Measure: We centralize all your customer and employee data, across all channels, for precise monitoring [...]
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🔍 Feature Focus #7 - Voice of the Customer with Listener Survey
Did you know? In early 2024, Cross CX also became the French leader in QualityMonitoring and SpeechAnalytics solutions, and also because we have historically offered, and maintained, a complete range of services for surveys, and for capturing the voice of the customer across all channels. In addition to quality ratings [...]
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Automating quality management: a strategic opportunity for contact centers
Corporate Quality Departments have dreamed of it, CROSS-CX has done it. What is Augmented Quality Monitoring?
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[VIDEO CrossCX] What do we do? We do that!
This video provides a quick overview of CrossCX's main functions.
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[CUSTOMER-SQUARE] "Negative sentiment can evolve over the course of a call." The partnership between Ratp and Customer-Square
We had the opportunity to appreciate the richness and simplicity of the tool, which makes it possible to do the 3 essential things" ... Read the article published in En-Contact on the partnership between RATP and CROSS.CX
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What is quality monitoring?
Quality monitoring is the process of listening to, evaluating and analyzing interactions between call center agents, and/or a customer relations department, and the customers or prospects of a company or organization. The aim of quality monitoring is to measure the quality of these interactions and to improve them using a set of criteria [...].
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What is speech analytics?
Speech analytics is a discipline based on technologies that automatically analyze a voice or digital conversation to extract qualitative and quantitative data. This technology uses artificial intelligence to transform speech into text where necessary, and to identify patterns, keywords and [...].
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[Interview] Manuel Jacquinet (En-contact) on Cross-CX - Quality monitoring and Speech Analytics
Relive the En-Contact Mag Interview on Speech Analytics, Quality Monitoring and data collection in contact centers
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[Interview] "Differentiation through service is a way for e-commerce sites to free themselves from a deadly price war - E commerce Mag
In a climate of hyper-competition, e-commerce players can no longer limit their strategies to customer acquisition. Customer loyalty is the absolute priority. But this requires precise customer knowledge.
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[VIDEOS] CROSS.CX Team Year 2020 in Review
Focus on a very special year and its impact on the work of young startup Cross CX
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