Build loyalty through
your conversations.
Thanks to the analysis of customer conversations, Cross-CX software helps companies guide their marketing, retention and loyalty programs, and train their teams to boost compliance, marketing and sales.
Built for Leaders
CX expert Level 1
Measure customer and employee experience
Conversation analysis
Our software collection at all points, and centralizes all data from customer service interactions, and customer and employee feedback. This to analyze them in real timeWe're there for you, at every stage of the customer journey, or during sales or management actions.
See Cross-Mining
Voice of the Customer and Employee
At each stage of the customer journey, our platform also enables you to generate other customer or employee opinions, and collect them from all parts of the companyWe can also help you to structure this evaluation data for your employee quality programs, customer loyalty programs and customer satisfaction management programs.
See Listener Survey
CX expert Level 2
Understand Customer data
CRM & CX Analytics
Thanks to the many data visualization dashboardsThanks to our easy-to-customize, easy-to-use tools, statistics and alerting tools, no important subject can be left to chance when it comes to developing your strategy.
See CRM Dataviz
CRM data flow
Your customer service, contact center and customer loyalty teams will no longer have to spend any time to collect, structure and distribute or digest huge masses of data. Your employees are now busy implementing training, retention and experience enhancement programs, with a view to building customer and team loyalty.
See connectors
CX expert Level 3
Act on customer and team loyalty
Quality Management
Thanks to our functionalities for employee engagement and loyalty, and our tools for automating and personalizing all types of assessment or corrective actionOur software enables you to act on all fronts.
See Listener QM
Team training
Tie up all the loose ends, improve your processes and purchasing actionsYou'll be rewarded with the best of all rewards: unwavering loyalty and satisfaction, from both your employees and your precious customers.
See LMS Listener
CX expert Level 4
Improve Customer Experience
Automatic Quality Monitoring
It is not only necessary to collect feedback to understand the experience of your customers and employees, and to build loyalty. Thanks to recent developments in Speech Analytics tools and Artificial Intelligence (speech-to-text, sentiment analysis, generative AI), the data you collect across all channels can be scanned automatically and in real time.
See QM Augmented
AI and pro-active enhancement
From your conversations, including voice recordings, e-mails, reviews and social networks, you'll be able to detect all the signals and data you need for your customer service, marketing and sales departments.
See our IA connectors
To which level are you ?
Discover Cross-CX modules
Your customers recommend us!
Click below to find out more about the various benefits and features of our software :
Quality Monitoring
Multi-channel Quality Monitoring software for customer service, enabling 360° management of campaigns to improve the quality of customer interactions.
Discover the module
Speech Analytics
An AI-based speech analytics solution that detects and analyzes the main concerns of Customers and Teams in real time, and monitors the quality and content of conversations.
Discover the module
CX dataviz
Collect data from your own tools and visualize it in your own way. A solution that makes data from CX tools and call centers more explicit thanks to Datavisualization.
Discover the module
Online courses
Master your online CX courses and training programs, to help teams progress according to what is detected via Cross CX functions.
Discover the module
Voice of the Customer surveys
Software for preparing and managing customer or employee questionnaires via various channels (telephone, e-mail, web, SMS, review sites), in order to collect and process valuable feedback.
Discover the module
CRM data management
Data management tools (ETL) for importing and exporting data, anonymizing data, sending data back to IS, and automating certain processes such as creating an automatic reminder or generating a summary.
Discover the module
Our news
13 key criteria for choosing an automatic Quality Monitoring & Speech Analytics solution
Choosing an automatic Quality Monitoring and Speech Analytics tool is a strategic challenge for customer-focused organizations. Whether they are contact centers, customer services or customer experience departments, professionals (customer relations managers, quality managers, CX directors...) expect such a solution to combine advanced technology and business value. [...]
Read the article
Employee Commitment: A foundation for contact center performance
Customer experience is often at the heart of companies' preoccupations, yet one key element is sometimes overlooked: contact center employee engagement. All too often, performance improvement is based on analyzing interactions, monitoring KPIs and collecting customer feedback, without this information leading to action.
Read the article
Sentiment analysis: A key lever for agent training and well-being
Improving the customer experience is a central issue for companies, and contact centers are the cornerstone of this. However, one fundamental element is still too often neglected: the well-being of agents. A satisfied, committed and well-trained agent has a direct influence on customer satisfaction.
Read the article
💡Maximize the efficiency of your Chatbots and Voicebots with optimized supervision!
Companies are increasingly turning to next-generation bots to provide autonomous, responsive customer services. But how can you ensure that these innovative tools truly meet your users' expectations? At CROSS-CX, we have developed key solutions for monitoring and continuously improving your bots. [...]
Read the article
Choosing transparent, on-premise AI models
🌐 Why choose transparent AI and Onpremise processes for your conversation analytics in speechanalytics , and for your automatic qualitymonitoring? In 2025, the data retention and use policies of large-scale AIs (LLMs) such as GPT-4, Deepseek Gemini, etc ... raise crucial questions about privacy and the duration [...]
Read the article
✨ 2024: In less than a year, already positive feedback on the implementation of Automatic Quality Monitoring!
In just a few months, several companies have begun to transform their processes with this approach, improving compliance, customer satisfaction, and agent performance. 🔍 The concrete benefits:- Accurate, real-time analysis of interactions.- Agent coaching based on objective data.- Proactive detection of problems to limit churn.- [...]
Read the article
✨ Cross CX: A platform for your success.
Today, we're taking a step back to recall what makes Cross CX so powerful: a platform designed specifically and exclusively to help you measure, understand and act on every customer interaction. ✔️ Measure: We centralize all your customer and employee data, across all channels, for precise monitoring [...]
Read the article
Interaction between Cross CX modules
🎵 "That's all well and good, but how do you put it to music?" : "Quality monitoring boosted by AI, Voice of the Customer collection, Speech Analytics, Online Courses and quizzes for my agents, telecom and CRM connectors, already operational AI integration... the Cross CX offering is obviously very complete compared to the competition.... But [...]
Read the article
🔍 Voice of the Customer with Listener Survey
Did you know? In early 2024, Cross CX also became the French leader in QualityMonitoring and SpeechAnalytics solutions, and also because we have historically offered, and maintained, a complete range of services for surveys, and for capturing the voice of the customer across all channels. In addition to quality ratings [...]
Read the article
The return on investment of Quality Monitoring
💰 Let's talk about the ROI (Return on Investment) of ualitymonitoring with CROSS-CX! Our Customers already know that implementing the platform can transform your customer experience management, and boost your operational performance, so we've chosen to share some of their secrets with you! 🕵♂️ In our exclusive guide to [...]
Read the article
The power of Cross CX connectors
🔗 Focus on Functionality - The power of connectors for "fine-tuned", comprehensive analysis and improvement of your Interactions In a world of rapidly changing technologies, adaptability is key. We call ourselves Cross CX, because we offer you inbound and outbound connectors for your QualityMonitoring and SpeechAnalytics activities, making it easy to [...]
Read the article
Automatic Call Summaries -> A Major Asset for Quality Audit and Improvement
📞 Focus CrossCX FunctionalityAutomatic Call Summaries - A Major Asset for Auditing and Quality Improvement For Cross CX, the priority is to provide powerful tools for auditing and improving the quality of customer interactions. Our automatic summary functionality for digitakes calls or interactions is a pillar of this mission. 💡 Why [...]
Read the articleYour questions
Cross CX is a French platform specialized in automatic Quality Monitoring and Speech Analytics. It enables contact centers and customer services to automatically analyze conversations (voice, chat, emails...) and feedback from customers and employees to assess quality, understand customer feelings and improve the overall experience. Cross CX combines artificial intelligence, semantic analysis, customer feedback, agent training and action automation.
Read moreCross CX is designed for companies with a structured customer service or contact center, whatever their sector. It is used by major players in banking, telephony, media, retail and insurance. Whether you're a quality manager, customer experience director, or operational supervisor, Cross CX provides the tools to track, understand and improve every customer interaction.
Read moreCross CX helps companies improve customer relations and team performance. The solution detects friction points in exchanges, measures compliance, analyzes emotions (sentiment analysis), centralizes customer feedback (Voice of the Customer), and automatically triggers corrective actions or training. It's a key tool for large-scale customer experience management.
Read moreCross CX goes far beyond standard contact center tools. Unlike simple recording or scoring modules, Cross CX offers complete omnichannel analysis, AI trained on real cases, CRM/telephony connectors, and a "complete CX platform" approach with integrated training, dashboards, alerts and action plan automation.
Read moreYes, Cross CX is fully GDPR compliant. Data is hosted in France or on-premise as required, and the solution incorporates anonymization features, access rights management and retention period control. It complies with the strictest security standards, essential for sensitive customer relations data.
Read more
Please contact us.
Make an appointment