Did you know? Cross CX also Cross CX the French leader in quality monitoring solutions in early 2024. QualityMonitoring and SpeechAnalytics, partly because we have historically offered, and continued to maintain, a comprehensive range of services for surveysand to capture the voice of the customer across all channels.
In addition to quality scores (QM) and sentiment scores (Speechanalytics), CrossCX seamlessly CrossCX customer feedback from SMS, email, review sites, and other social media platforms or comparison sites via off-the-shelf connectors… providing a proactive and, above all, comprehensive view of customer feedback.
🎯 With Listener Survey, we put our ‘CROSS’ expertise at the service of French leaders in customer relations, satisfaction, and customer experience, as well as the executive teams of mid-sized companies and large corporations, providing a single, comprehensive dashboard for the voice of the customer and that all-important retention.
This dashboard combines ratings, sentiments, advanced KPIs, and direct feedback synthesized by AI, providing a detailed understanding of customer needs as they express them in 2024—no matter how numerous or widespread they may be.
Learn more here: crosscx
