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Le saviez-vous ? Cross CX est aussi devenu, dès debut 2024, un acteur français de référence des solutions de QualityMonitoring et de SpeechAnalytics, et aussi parce que nous proposions historiquement, et que nous avons su maintenir, une offre complète pour les sondages, et, avec Listener Survey, pour capter la voix du client sur tous les canaux.
In addition to quality scores (QM) and sentiment scores (Speechanalytics), CrossCX easily integrates customer feedback from SMS, email, review sites, and other social media platforms or comparison sites via off-the-shelf connectors… to provide a proactive and, above all, comprehensive view of customer feedback.
🎯 With Listener Survey, we put our “CROSS” expertise to work for French leaders in customer relations, satisfaction, and customer experience, as well as for the executive teams of mid-sized companies and large corporations, providing a single, comprehensive dashboard for the voice of the customer and that all-important customer retention.
This dashboard combines ratings, sentiment analysis, advanced KPIs, and direct feedback synthesized by AI to provide a detailed understanding of customer needs as they are expressed in 2024—no matter how numerous or widespread they may be.
Learn more here: https://crosscx.com/features/voice-of-the-customer-surveys/
